FAQ - Help pages FAQ - Help pages
This A-Z list has been carefully put together to answer your most commonly raised difficulties and questions. Simply look for your question by scrolling down the alphabetical listing below – then click on the button.

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Frequently Asked Questions

 Answers to your holiday questions
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ALTERATIONS TO BOOKINGS - What’s the position if I make a change to my booking once it has been confirmed?
ARRIVAL AND DEPARTURE - When will my travelling instructions be sent and what time should I arrive?
BED LINEN & TOWELS - Do we need to bring our own bed linen and towels?
BEST PRICE GUARANTEE - Will you match a price if I find my holiday cheaper elsewhere?
BIKES & BIKE HIRE - Can we bring our own bikes or will there be bike hire?
CANCELLATIONS - What should I do if I need to cancel my holiday?
CHRISTMAS & NEW YEAR BOOKINGS - Can I book a boat for Christmas and New Year online?
CLEANING - Do I have to clean the boat?
COMPLAINTS - What happens if we encounter any problems on our holiday?
COTS & HIGHCHAIRS - Are cots and highchairs provided?
CUSTOMER RATINGS :
DINGHIES - Are additional rowing boats and sailing dinghies available?
DISTANCES - How precise are the distances on the website?
ELECTRICAL APPLIANCES - Will my electrical appliances work onboard?
EXTRA PERSONS - What does it mean when the website shows steps “2 of 3”, “6 to 8” etc. Do I have to pay for the extra people?
FISHING - When can I fish and what licence do I need?
FOOD - Will I be able to store frozen food onboard?
FUEL DEPOSIT - Will we have to pay for fuel for the boat?
GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?
HEATING - Will there be heating on the boat?
LOCKS - Are locks difficult to operate?
MAPS & GUIDES - Do you offer any maps or guides for sale?
MEDICAL EQUIPMENT - I have special medical needs - are the boats capable of supporting my medical equipment?
MOORING - How do I learn to moor up – and where will we be able to moor the boat?
PARKING FACILITIES - Where will we be able to park our car, and is there an extra cost?
PAYMENT, DEPOSITS & CONFIRMATION - How do I pay for my holiday and when will I receive my confirmation?
PETS - Can we bring our pet on holiday with us and will I be charged
PIPE COT What is a Pipe Cot? Who are they suitable for?
PRICES - What does the price of the holiday include?
PROBLEMS - What happens if my boat breaks down or we need assistance?