FAQ - Help pages FAQ - Help pages
This A-Z list has been carefully put together to answer your most commonly raised difficulties and questions. Simply look for your question by scrolling down the alphabetical listing below – then click on the button.

You can leave as many answers open as you like – and print out the page (or pages) for future reference.

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Frequently Asked Questions

 Answers to your city break questions
ALTERATIONS TO BOOKINGS - What's the position if I make a change to my booking once it has been confirmed?
ARRIVAL AND DEPARTURE - What days and times can we arrive at and leave our apartment?
ASSISTANCE DOGS - Can I bring my guide/hearing dog and will I have to pay?
BED LINEN & TOWELS - Do we need to bring our own bed linen and towels?
BEST PRICE GUARANTEE - Will you match the price if I can stay cheaper elsewhere?
CANCELLATIONS - What happens if I need to cancel my booking?
COMPLAINTS - What happens if we encounter problems during our stay?
COTS & HIGHCHAIRS - Are cots and highchairs provided?
DISTANCES - How precise are the distances given on the website?
ELECTRICITY & GAS - Will we have to pay extra for gas and electricity?
EXTRA PERSONS - What does it mean when the website says an apartment sleeps “+1” or “+2” etc?
EXTRAS do you offer any extras?
GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?
GROUPS & PARTY BOOKINGS - If I can't find an apartment big enough for my party how can you help?
HOUSEKEEPING/MAID SERVICE - Is the apartment cleaned between and during stays?
INSURANCE - Do you offer insurance?
KEY COLLECTION - Where do I collect my key?
MINIMUM NIGHTS STAY- Is there a minimum duration for apartment breaks?
PARKING - Is there somewhere I can park near my apartment?
PAYMENT, DEPOSITS & CONFIRMATION - How do I pay for my stay and when will I receive my confirmation?
PETS - Can we bring our pets with us and will we be charged?
PRICES - What does the price of the break include?
SAFETY AND SECURITY DEPOSITS- Will I have to pay a security deposit?
SMOKING BAN - Does the smoking ban apply to your apartments?
SPECIAL OFFERS - Are there special offers on any of your apartments?
SPECIAL REQUESTS - What should I do if I have a special request?
STANDARD EQUIPMENT - What equipment will be in our apartment?
TOURIST BOARD GRADINGS - How can we be sure of the quality of your apartment?
VISITORS WITH MOBILITY DIFFICULTIES - Do you have any apartments suitable for a wheelchair user or someone with restricted mobility?