| ALTERATIONS TO BOOKINGS - What's the position if I make a change to my booking once it has been confirmed? |
| ARRIVAL AND DEPARTURE - What days and times can we arrive at and leave our cottage? |
| ASSISTANCE DOGS - Can I bring my guide/hearing dog and will I have to pay? |
| BED LINEN & TOWELS - Do we need to bring our own bed linen and towels? |
| BEST PRICE GUARANTEE - Will you match the price if I find my holiday cheaper elsewhere? |
| CANCELLATIONS - What happens if I need to cancel my holiday? |
| CHRISTMAS & NEW YEAR BOOKINGS - Can I book a cottage for Christmas and New Year online? |
| CLEANING - Is the cottage cleaned between and during holidays? |
| COMPLAINTS - What happens if we encounter problems on our holiday? |
| COTS & HIGHCHAIRS - Are cots and highchairs provided? |
| CUSTOMER REVIEWS |
| DISTANCES - How precise are the distances given on the website? |
| ELECTRICITY, GAS AND FUEL CHARGES - Will we have to pay extra for electricity and gas? |
| EXTRA PERSONS - What does it mean when the website says a cottage sleeps “+1” or “+2” etc? |
| FERRIES TO THE ISLE OF WIGHT - Can you book my ferry to the Isle of Wight? |
| FISHING - When can I fish and what licence do I need? |
| GIFT VOUCHERS - Do you offer Hoseasons gift vouchers? |
| GROUPS & PARTY BOOKINGS - If I can’t find a cottage big enough for my party how can you help? |
| HEATING - Will there be heating in the cottage? |
| INSURANCE - Do you offer insurance? |
| PAYMENT, DEPOSITS & CONFIRMATION - How do I pay for my holiday and when will I receive my confirmation? |
| PETS - Can we bring our pet on holiday with us and will we be charged? |
| PRICES - What does the price of the holiday include? |
| SHORT BREAKS - What are my options if I want to book a short break? |
| SMALLER PARTY REDUCTIONS - 25% DISCOUNT! - Do I get a discount if I book a larger cottage than I need? |
| SMOKING BAN - Does the smoking ban apply to your cottages? |
| SPECIAL OFFERS - Are there special offers on any of your cottages? |
| SPECIAL REQUESTS - What should I do if I have a special request? |
| STANDARD EQUIPMENT - What equipment will be in our cottage? |
| START DAYS - What days can I start and finish my holiday? |