FAQ - Help pages FAQ - Help pages
This A-Z list has been carefully put together to answer your most commonly raised difficulties and questions. Simply look for your question by scrolling down the alphabetical listing below – then click on the button.

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Frequently Asked Questions

 Answers to your holiday questions
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ALTERATIONS TO BOOKINGS What’s the position if I make a change to my booking once it has been confirmed?
ARRIVAL AND DEPARTURE - When will my travelling instructions be sent and what time should I arrive?
BED LINEN & TOWELS - Do we need to bring our own bed linen and towels?
BEST PRICE GUARANTEE - Will you match a price if I find my holiday cheaper elsewhere?
BIKES & BIKE HIRE - Can we bring our own bikes or will there be bike hire?
CANCELLATIONS - What should I do if I need to cancel my holiday?
CLEANING - Do I have to clean the boat?
COMPLAINTS - What happens if we encounter any problems on our holiday?
COTS & HIGHCHAIRS - Are cots and highchairs provided?
CURRENCY & EXCHANGE RATES - What currency do I need?
DINGHIES - Are additional rowing boats and sailing dinghies available?
DISTANCES - How precise are the distances on the website?
DRIVING - What are the driving precedures in Europe?
ELECTRICAL APPLIANCES - Will my electrical appliances work onboard?
ELECTRICITY & GAS CHARGES - Is gas and electricty included in the hire charge?
EXPERIENCE - I don't have any experience, is that OK?
EXTRA PERSONS - What does it mean when the website shows steps “2 of 3”, “6 to 8” etc. Do I have to pay for the extra people?
FISHING - When can I fish and what licence do I need?
FOOD - Will I be able to store frozen food onboard?
FUEL - Will we have to pay for fuel for the boat?
GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?
HEALTH REQUIREMENTS - Do I need to be vaccinated before I travel?
HEATING & AIR CONDITIONING - Will there be heating on the boat?
LICENCES - Do I need a license to drive a boat?
LOCKS - CLOSURE - When do the locks close?
LOCKS - Are locks difficult to operate?
MAPS & GUIDES - Do you offer any maps or guides for sale?
MEDICAL EQUIPMENT - I have special medical needs - are the boats capable of supporting my medical equipment?
MEDICAL TREATMENT - What happens if i need medical treatment?
MOORING - How do I learn to moor up – and where will we be able to moor the boat?