Opening Hours
Monday to Friday 8.30am - 8.30pm
Saturday 8.30am - 5.30pm
Sunday 9.30am - 5.00pm
Bank Holidays 9.30am - 5.00pm

Our friendly and efficient booking team are ready to help seven days a week. If you want to use our website to search for your holiday and then book by phone, make sure you note down the name and code of your chosen accommodation. When you call, please have your personal reference number ready (shown on the back cover of your brochure if you have one). Note : We are committed to providing excellent customer service. To help us in this, some telephone calls are monitored and taped for training and audit purposes.

Calling from abroad?
If you are calling from outside the UK, please dial +44 1502 502588 to speak to a member of our booking team.
FAQ - Help pages FAQ - Help pages
This A-Z list has been carefully put together to answer your most commonly raised difficulties and questions. Simply look for your question by scrolling down the alphabetical listing below – then click on the button.

You can leave as many answers open as you like – and print out the page (or pages) for future reference.

Still need help?

If you can’t find the help or answer you need here, use the button to the right to go to our on-line
help desk. Here you will find out how to contact us for further help by email, phone or post.

Frequently Asked Questions

 Answers to your city break questions
ALTERATIONS TO BOOKINGS - What's the position if I make a change to my booking once it has been confirmed?
ARRIVAL AND DEPARTURE - What days and times can we arrive at and leave our apartment?
ASSISTANCE DOGS - Can I bring my guide/hearing dog and will I have to pay?
BED LINEN & TOWELS - Do we need to bring our own bed linen and towels?
BEST PRICE GUARANTEE - Will you match the price if I can stay cheaper elsewhere?
CANCELLATIONS - What happens if I need to cancel my booking?
COMPLAINTS - What happens if we encounter problems during our stay?
COTS & HIGHCHAIRS - Are cots and highchairs provided?
DISTANCES - How precise are the distances given on the website?
ELECTRICITY & GAS - Will we have to pay extra for gas and electricity?
EXTRA PERSONS - What does it mean when the website says additional sleeping?
EXTRAS Do you offer any extras?
GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?
GROUPS & PARTY BOOKINGS - If I can't find an apartment big enough for my party how can you help?
HOUSEKEEPING/MAID SERVICE - Is the apartment cleaned between and during stays?
INSURANCE - Do you offer insurance?
KEY COLLECTION - Where do I collect my key?
MINIMUM NIGHTS STAY- Is there a minimum duration for apartment breaks?
PARKING - Is there somewhere I can park near my apartment?
PAYMENT, DEPOSITS & CONFIRMATION - How do I pay for my stay and when will I receive my confirmation?
PETS - Can we bring our pets with us and will we be charged?
PRICES - What does the price of the break include?
SAFETY AND SECURITY DEPOSITS- Will I have to pay a security deposit?
SMOKING BAN - Does the smoking ban apply to your apartments?
SPECIAL OFFERS - Are there special offers on any of your apartments?
SPECIAL REQUESTS - What should I do if I have a special request?
STANDARD EQUIPMENT - What equipment will be in our apartment?
TOURIST BOARD GRADINGS - How can we be sure of the quality of your apartment?
VISITORS WITH MOBILITY DIFFICULTIES - Do you have any apartments suitable for a wheelchair user or someone with restricted mobility?
Calls may be recorded for training purposes