Opening Hours
Monday to Friday 8.30am - 8.30pm
Saturday 8.30am - 5.30pm
Sunday 9.30am - 5.00pm
Bank Holidays 9.30am - 5.00pm

Our friendly and efficient booking team are ready to help seven days a week. If you want to use our website to search for your holiday and then book by phone, make sure you note down the name and code of your chosen accommodation. When you call, please have your personal reference number ready (shown on the back cover of your brochure if you have one). Note : We are committed to providing excellent customer service. To help us in this, some telephone calls are monitored and taped for training and audit purposes.

Calling from abroad?
If you are calling from outside the UK, please dial +44 1502 502588 to speak to a member of our booking team.
FAQ - Help pages FAQ - Help pages
This A-Z list has been carefully put together to answer your most commonly raised difficulties and questions. Simply look for your question by scrolling down the alphabetical listing below – then click on the button.

You can leave as many answers open as you like – and print out the page (or pages) for future reference.

Still need help?

If you can’t find the help or answer you need here, use the button to the right to go to our on-line
help desk. Here you will find out how to contact us for further help by email, phone or post.

Frequently Asked Questions

 Answers to your holiday questions
Change page: < 1 2 >  |  Displaying page 1 of 2, items 1 to 30 of 34.
ALTERATIONS TO BOOKINGS - What's the position if I make a change to my booking once it has been confirmed?
ARRIVAL AND DEPARTURE - What days and times can we arrive at and leave our cottage?
ASSISTANCE DOGS - Can I bring my guide/hearing dog and will I have to pay?
BED LINEN & TOWELS - Do we need to bring our own bed linen and towels?
BEST PRICE GUARANTEE - Will you match the price if I find my holiday cheaper elsewhere?
CANCELLATIONS - What happens if I need to cancel my holiday?
CHRISTMAS & NEW YEAR BOOKINGS - Can I book a cottage for Christmas and New Year online?
CLEANING - Is the cottage cleaned between and during holidays?
COMPLAINTS - What happens if we encounter problems on our holiday?
COTS & HIGHCHAIRS - Are cots and highchairs provided?
CUSTOMER REVIEWS
DISTANCES - How precise are the distances given on the website?
ELECTRICITY, GAS AND FUEL CHARGES - Will we have to pay extra for electricity and gas?
EXTRA PERSONS - What does it mean when the website says a cottage sleeps “+1” or “+2” etc?
FERRIES TO THE ISLE OF WIGHT - Can you book my ferry to the Isle of Wight?
FISHING - When can I fish and what licence do I need?
GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?
GROUPS & PARTY BOOKINGS - If I can’t find a cottage big enough for my party how can you help?
HEATING - Will there be heating in the cottage?
INSURANCE - Do you offer insurance?
PAYMENT, DEPOSITS & CONFIRMATION - How do I pay for my holiday and when will I receive my confirmation?
PETS - Can we bring our pet on holiday with us and will we be charged?
PRICES - What does the price of the holiday include?
SHORT BREAKS - What are my options if I want to book a short break?
SMALLER PARTY REDUCTIONS - 20% DISCOUNT! - Do I get a discount if I book a larger cottage than I need?
SMOKING BAN - Does the smoking ban apply to your cottages?
SPECIAL OFFERS - Are there special offers on any of your cottages?
SPECIAL REQUESTS - What should I do if I have a special request?
STANDARD EQUIPMENT - What equipment will be in our cottage?
START DAYS - What days can I start and finish my holiday?
Calls may be recorded for training purposes