Opening Hours
Monday to Friday 8.30am - 8.30pm
Saturday 8.30am - 5.30pm
Sunday 9.30am - 5.00pm
Bank Holidays 9.30am - 5.00pm

Our friendly and efficient booking team are ready to help seven days a week. If you want to use our website to search for your holiday and then book by phone, make sure you note down the name and code of your chosen accommodation. When you call, please have your personal reference number ready (shown on the back cover of your brochure if you have one). Note : We are committed to providing excellent customer service. To help us in this, some telephone calls are monitored and taped for training and audit purposes.

Calling from abroad?
If you are calling from outside the UK, please dial +44 1502 502588 to speak to a member of our booking team.
FAQ - Help pages FAQ - Help pages
This A-Z list has been carefully put together to answer your most commonly raised difficulties and questions. Simply look for your question by scrolling down the alphabetical listing below – then click on the button.

You can leave as many answers open as you like – and print out the page (or pages) for future reference.

Still need help?

If you can’t find the help or answer you need here, use the button to the right to go to our on-line
help desk. Here you will find out how to contact us for further help by email, phone or post.

Frequently Asked Questions

 Answers to your holiday questions
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ALTERATIONS TO BOOKINGS - What’s the position if I make a change to my booking once it has been confirmed?
ARRIVAL AND DEPARTURE - What days and times can we arrive at and leave our park?
ASSISTANCE DOGS - Can I bring my guide/hearing dog and will I have to pay?
BED LINEN & TOWELS - Do we need to bring our own bed linen and towels?
BEST PRICE AND DEPOSIT GUARANTEE - Will you match the price if I find my holiday cheaper elsewhere?
CANCELLATIONS - What should I do if I need to cancel my holiday?
CHRISTMAS & NEW YEAR BOOKINGS - Can I book for Christmas and New Year online?
CLEANING - Is our accommodation cleaned between and during holidays?
COMPLAINTS - What happens if we encounter problems on our holiday?
COTS & HIGHCHAIRS - Are cots and highchairs provided?
CURRENCY IN THE CHANNEL ISLANDS - What currency is used in the Channel Islands?
CUSTOMER RATINGS :
DISTANCES - How precise are the distances on the website?
DRIVING IN THE CHANNEL ISLANDS - What licence do I need to drive in the Channel Islands?
DUTY FREE SHOPPING IN THE CHANNEL ISLANDS - Can I buy duty free goods in the Channel Islands?
ELECTRICAL APPLIANCES IN THE CHANNEL ISLANDS - Do I need to take plug adapters to the Channel Islands?
ELECTRICITY & GAS CHARGES - Will we have to pay extra for electricity and gas?
EXTRA PERSONS - What does it mean when the website says accommodation sleeps “2-4” or “4-6” etc. Do I have to pay for the extra people?
FACILITIES - Do I have to pay for any of the facilities at the holiday park, or are they open all the year round?
FERRIES TO THE ISLE OF WIGHT - Can you book my ferry to the Isle of Wight?
FISHING- When can I fish and what licence do I need?
GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?
GROUPS & PARTY BOOKINGS - Are larger groups accepted at holiday parks – and if I can’t find a park or lodge accommodation big enough for my party how can you help?
HEATING - Will there be heating in our accommodation?
MEDICAL TREATMENT IN THE CHANNEL ISLANDS - Do I need medical insurance cover for holidays in the Channel Islands and can you arrange it?
PASSPORTS FOR THE CHANNEL ISLANDS - Do I need a passport or other ID for holidays in the Channel Islands?
PAYMENT, DEPOSITS & CONFIRMATION
Pet-free accommodation
PETS - Can we bring our pet on holiday with us and will we be charged?
PRICES FROM...PER NIGHT
Calls may be recorded for training purposes