Frequently Asked Questions
Once a booking has been confirmed by us,
alteration fees will apply should you require us
to amend or re-invoice your booking for any
reason. See point 5 of our
Booking Conditions.
Start days are usually Saturdays, but where there
are other start days, it is shown in the cottage
details. Start days for short breaks are normally
Mondays (4-night break) and Fridays (3-night
break), but other start days are available - see
‘Short Breaks’ for further details.
Full instructions for finding your cottage will
be sent to you with your booking
confirmation. You will also receive an arrival
advice form which you will need to complete
and return to the cottage owner or caretaker. In
addition, you may be asked to telephone three
days before arrival to confirm your estimated
arrival time.
Please follow the guidance times
on your confirmation for arrival (usually
4.00pm). Please do not arrive any earlier than
this as time is needed to thoroughly prepare
your accommodation between visitors. If you
are expecting to arrive later than your specified
arrival time, please telephone the cottage owner
or caretaker (as detailed on your confirmation)
to make arrangements for collection of the
keys.
Please ensure that you leave your cottage
by 10.00am on the day of departure.
Registered assistance dogs will be accepted free
of charge at all locations on this website,
subject to availability of suitable
accommodation.
All cottages provide bed linen free of charge and
beds are made up ready for your arrival. Linen
is changed weekly (on request) for holidays of
more than one week. Cot linen is not provided
– please bring sheets, pillows and duvet/blankets
with you.
Many cottages provide towels (one bath and
one hand towel per person), and in some cases a
small charge is applicable. However, not all cottages provide towels, so please check individual
cottage descriptions for details of what is provided. Any towels
provided must not be removed from your
cottage during your stay. Tea towels are always
provided.
If you have to cancel your holiday, please call us immediately.You must then confirm this cancellation in writing, as the cancellation is not effective until we receive your written notification. See point 6 of our
Booking Conditions.
The cancellation form is available here.
At some locations, there may be a change to the
normal start day for Christmas and New Year
bookings to fall into line with the days of the
week on which these holidays fall.
Your accommodation will be thoroughly
cleaned before your arrival. As a limited amount
of time is available to clean between holidays,
please help us to maintain our standards by
leaving your accommodation and its contents in
a clean and tidy condition. Cleaning is not
provided during your holiday.
If you encounter any problems whilst you are
on holiday, you must contact the owner or
caretaker so that remedial action, where
possible, can be taken. If your complaint
remains unresolved, you should contact us on 0844 847 1356.
The cottage details page shows whether a cot (or more
than one cot) is provided. If the cot is a travel
cot it will be shown as ‘t/cot’. Cots are only
suitable for babies aged under two. There is no
extra charge for a cot – but linen for cots is not
provided – please bring sheets, pillows and
duvets/blankets with you.
Highchairs are free of charge, and where they are
available, it is clearly shown in the cottage
details. Please note that cots and highchairs
must be ordered in advance.
These can be found on our website beside the cottage details and under the customer reviews tab. The results have been compiled from questionnaires sent to previous customers about their location, accommodation and their whole holiday experience.
All distances given on this website are
approximate, and for guidance only.
The cottage description will tell you whether
electricity, gas and fuel charges are included in
the hire charge, or whether they are at an extra
cost. Any such additional charges are payable to the owner or
caretaker on either arrival or departure.
If gas or
electricity is by coin meter, you should take a
supply of £1 or 50p coins with you.
If a card
meter is fitted, then the description will detail
where cards will be available from.
All charges
for short breaks will be made on a pro rata
basis, unless stated otherwise.
Some cottages allow extra persons on Z-beds,
sofa beds or other additional beds. Extra persons
who can be accommodated in this way are
shown as ‘+1’ or ‘+2’ in the cottage details. It is
forbidden for unauthorised or undeclared
visitors to stay in your accommodation, as this
nullifies the insurance in the case of an
accident. See point 3 of our
Booking Conditions.
Most properties have a cot which is
provided for babies under two only and is free
of charge. Babies under two are not counted in
the party total.
You can make your choice from three routes
specially arranged for you at low-cost rates:
Portsmouth to Fishbourne; Lymington to
Yarmouth; or Southampton to Cowes. Details
of how to book your ferry crossing will be sent
with your confirmation.
If you book a car ferry
through us, you and all members of your party
are subject to the terms and conditions of the
ferry operator, some of which may limit or
exclude the ferry operator’s liability to you.
Copies of these terms and conditions are
available on request, either from ourselves or
the ferry operator.
Whether you are travelling to the UK or from the UK to the Isle of Wight, taking your own car and arriving at your own pace is a fantastic way to start your holiday.
To help you book your ferry, click
here and choose the route and budget that suits you.
A rod licence is a statutory requirement for
anyone 12 years or over who wishes to fish in
inland waters in England and Wales – in Scotland
there is no licensing system. No licences are
required for sea fishing. Licences can be
purchased from any post office or online at
www.environment-agency.gov.uk. In addition, you
may need a fishing permit (sometimes referred to
as a day ticket) which gives permission to fish on
a particular water or waters and is issued by
fishery owners, clubs, etc.
The coarse fishing
closed season (15 March - 15 June inclusive)
applies to all rivers and streams in England and
Wales, including the Norfolk Broads, but does
not apply to most still waters and canals (except
the Kennet and Avon canal).
For more
information you should check with the Environment Agency on 0870 8506506.
Hoseasons gift vouchers are a great present idea! They can be redeemed against any holiday featured in any of our brochures or on our website. You can order online
here. Alternatively, you can e-mail us at vouchers@hoseasons.co.uk with your requirements. If you would like to use your Hoseasons gift vouchers to pay for all or part of your holiday, you will need to make your booking by phone.
If you want to book a holiday with all of the
family together or with a large group of friends,
please call our booking team on 0844 847 1356. They may be able to help you to book
adjacent or adjoining accommodation at the
same location.
The cottage details will tell you whether
heating is available, and whether it is included
in the hire charge, or at extra cost.
If you are booking online, you simply pay by card following the simple instructions from the 'quote and book' button when you have found your chosen holiday.
If you are not booking online, it is quickest and easiest to pay by card over the phone, Just have your credit or debit card details ready when you make your booking, whether online or by phone.
Because we incur credit card charges when you book, we must charge 1.99% when you pay by credit card (there is no charge for debit card payments eg Maestro/Switch, Solo, Delta, etc).
You can also pay by bank transfer.
Our bank account details are as follows:
RBS, London
Account Name: Hoseasons Holidays Ltd
Sort Code: 40-50-30
Account Number: 40298787
For visitors from overseas, our ‘Swift Code’ is ABNA GB 82 and our IBAN code is GB82 ABNA 4050 3040 2985 31.
For overseas visitors, our Swift Code is ABNA GB 82 and our IBAN code is GB82 ABNA 4050 3040 2985 31
For holidays in the Channel Islands
RBS, London
Account Name: Hoseasons Holidays Abroad Ltd
Sort Code: 40-50-30
For overseas visitors, our Swift Code is ABNA GB 10 and our IBAN code is GB10 ABNA 4050 3040 2985 31
Please ensure that you quote your Booking Reference Number. All relevant bank charges must be paid by you and it is the amount that we receive that will be credited to your booking.
You must pay the exact and full amount as shown on your confirmation.
If you want to redeem Hoseasons Gift Vouchers against your booking, please book by phone on 0844 847 1356.
If you are booking by phone, payment can be made by cheque or postal order, payable to Hoseasons Holidays Ltd (for holidays in the Channel Islands, please make payable to Hoseasons Holidays Abroad Ltd).
Please note that this will not secure your holiday unless we receive the payment within four days of your telephone booking.You must write your name, address, Booking Reference Number and contact telephone number clearly on the reverse of the cheque or order.
Please also indicate if the booking has been held in a different name.Then post to: Hoseasons Finance Department, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA.
The deposit payment shown in the table below is needed to secure your holiday. If you have chosen to purchase our
Personal Travel Insurance, we will use part of this deposit to pay your premium to the insurers.
This means you don't need to pay us an additional amount at the time of booking to cover your insurance.
This also applies to the charge to upgrade to our standard booking conditions. If your booking is within 8 weeks, then the full amount will be required.
Many of our Hoseasons cottages welcome one or two well behaved
pets, and where this is so, it is clearly
shown in the description. Pets are charged at
£25 per pet per week or short break (there is
no charge for assistance dogs – see ‘Assistance
Dogs’).
Remember that pets should not be left
unattended and should be exercised outside
cottage gardens. Some beaches prohibit dogs at
certain times of the year.There are restrictions
on some breeds and on some animals other
than dogs at some locations (see point 16 of
Booking Conditions).
If you are in any doubt,
please check with our booking team on 0844 847 136. Please note: we cannot guarantee that pet-free accommodation will be free of allergens and details. Different terms apply for our sister company 'Dales Holiday Cottages'.
All accomodation prices shown are per holiday accommodation, inclusive
of VAT (where applicable) in £ sterling and are
for the property rental (hire charge).
The only additional
charges to pay are for Personal Holiday
Insurance (including Motor Breakdown
Insurance), pets (£25 per pet, per week or short
break), and any costs shown in the cottage
description (for fuel, for example). Extra nights added to short breaks will be charged at one-seventh of the full week rate (applies to nights in excess of 3 for weekend breaks and nights in excess of 4 for midweek breaks).
Short break availability is clearly shown in the cottage description. Most of the cottages on our website are available for 3-night Friday to Monday weekend breaks or 4-night Monday to Friday midweek breaks (4 nights for the price of 3). Other start days are available, please call our booking team on 0844 847 1356 for details.
Short breaks are bookable any time in advance,
except for
Easter (3 - 17 April);
Spring
Bank Holiday (29 May to June 5);
17 July to 28
August,
23 to 30 October,
and Christmas and
New Year weeks.
During these periods short
breaks can only be booked within 28 days of
the holiday start date.
Where '20% Reduction - xx persons' appears at the bottom of the cottage description, a Smaller Party Reduction applies. A reduction of 20% on the weekly holiday price will be made if the total party size does not exceed the number shown in the offer panel.
Babies aged under two sleeping in cots do not count in the party total.
These discounts apply only to holidays of one week or more between the following dates:
29 August 2009 - 31 December 2009
30 August 2008 – 18 July 2009 (excluding Christmas and New Year weeks and
23 May – 30 May 2009).
Note: The Smaller Party Reduction may not be applied in conjunction with any other reduction and does not apply to short breaks.
