Frequently Asked Questions
Once a booking has been confirmed by us, alteration
fees will apply should you require us to amend or reinvoice
your booking for any reason. See point 5 of
our
Booking Conditions.
Start days are usually Saturdays, but where there are other start days, these are clearly shown in the location description. To allow time to prepare your accommodation thoroughly, please follow the guidance times on your confirmation for arrival (usually 4.00pm) and departure (usually 10.00am). If you are expecting to arrive later than 6pm or you encounter delays en route please telephone the park (as detailed on your confirmation)to make arrangements for the collection of the keys. Please note that some receptions close at 10.00pm. If your expected arrival is later than this, you may have to arrange alternative first night accommodation.
Registered assistance dogs will be accepted free of
charge at all locations on this website, subject to
availability of suitable accommodation.
Bed linen is included in the hire charge, unless stated, and beds will be made up where stated. Towels are sometimes provided, and where this is the case, the accommodation details will state whether they are included in the hire charge or charged extras.
With Hoseasons, there is no need to shop
around. We are so confident that we have
the lowest prices, that in the unlikely event
that you find the same holiday, available on
the same day you make your booking (like
for like) at a lower price, we will only charge
you that lower price. The holiday concerned
must be the same as the one you book with
Hoseasons and must in particular have:
The same start and end dates
Be in the same type/model of unit
Be at the same location
All you need to do is provide us with proof
of the lower price you have been quoted by
giving us evidence (including the telephone
number or the details of the website where
the price can be confirmed). We reserve the
right to reject claims if reasonable proof is
not available or if the holiday is not the
same. The lowest price must be available on
the day that you make your booking. If you
have written or e-mailed proof of the price,
you can just e-mail or fax this to us. If you
are sending your proof by post, please send
it first class. In all cases, we need proof
within 7 days of you making your booking
with Hoseasons. Our Price Match
Guarantee applies to all UK holidays. All terms and conditions continue
to apply.
For reduced deposit terms and conditions see inside back cover.
i) These Terms and Conditions should be read in conjunction with the
Booking Conditions. In particular see Section 6 of the
Booking Conditions regarding your liability for the full holiday cost.
ii) The deposit payable under this offer will be reduced either to any special rate offered by us at the time of booking, or reduced to match any like-for-like holiday (subject to provision of proof as above), whichever is the lesser.
iii)The difference between the reduced deposit and the full deposit will become due and payable with the balance-of-hire payment 8 weeks before your holiday start date, or at the time of cancellation if you cancel your holiday.
This payment should include all applicable charges stated on your booking confirmation, including insurance premium, if applicable. If the payment is not received in full on time, we reserve the right to treat your booking as cancelled by you and for a non-qualifying reason under the Booking Conditions.
iv) In the event of cancellation for a non-qualifying reason, you remain liable for the full amount shown on your booking confirmation, which must be paid immediately. See Section 6 of the
Booking Conditions v) The reduced deposit is per booking and applies only to 2009 holidays booked more than 10 weeks in advance of the holiday start date, and subject to any published booking close date.
If you have to cancel your holiday, please call us immediately. You must then confirm this cancellation in writing, as the cancellation is not effective until we receive your written notification. See point 6 of our
Booking Conditions (point 7 for the
Channel Islands).
The cancellation form is available here.
At some locations, there may be a change to the
normal start day for Christmas and New Year
bookings to fall into line with the days of the week on
which these holidays fall.
Your accommodation will be thoroughly cleaned
before your arrival. As a limited amount of time is
available to clean between holidays, please help us
to maintain our standards by leaving your
accommodation and its contents in a clean and tidy
condition. Cleaning is not provided during your
holiday.
If you encounter any problems whilst you are on
holiday, you should contact the accommodation owner/manager so that remedial action, where possible, can be taken. If your complaint remains unresolved, you should contact us on 0844 847 1356.
Cots and highchairs are available on request at
many locations featured. There is often an extra
charge for these which will be shown in the
description and payable with your holiday charge.
Please note that cots, highchairs and baby packs must be ordered
in advance. Note that some
bedrooms may not be large enough to
accommodate cots – if this could be a problem,
please check with our booking team.
Cots are only suitable for children under 2, who may or may not be
counted as members of your party – see individual
park descriptions for details. Linen for cots is not
provided.
These can be found on our website on the park decription page. The results have been compiled from questionnaires sent to previous customers about their location, accommodation and their whole holiday experience.
All distances given on this website are approximate,
and for guidance only.
The accommodation description will tell you whether electricity
and gas charges are included in the hire charge, or
whether they are at extra cost. If charged by meter
reading, this will be payable at the end of your
holiday. If gas or electricity is by card or coin meter,
you will need cards (available from reception), or you should take a supply of £1 or 50p coins with you.
Some accommodations allow extra persons on sofa
beds or other additional beds. The maximum number
of persons is always clearly shown in the description.
In some cases, there is an extra person charge, and
where this is the case, it will be shown on the price
panel. This charge is per week or short break. It is forbidden for unauthorised or undeclared
visitors to stay in your accommodation, as this
nullifies the insurance in the case of an accident. See
point 3 of our
Booking Conditions.
The location details list all facilities that are available, all applicable dates, and also whether they are included
in the hire charge, or charged extras. Check with our
booking team to clarify the cost of any of the
facilities, or ask for details on arrival. Opening dates
and times may vary, and there may be age and/or
height restrictions on certain facilities and activities.
Some activities may also require adult supervision.
You should check with us when making your booking
to be sure whether facilities or activities will be
available to you and all others in your party.
Entertainment and children’s activities are usually free,
but sometimes a club membership fee is charged.
Selected parks (not including Channel Islands) provide free ferry crossings during off season periods - see individual park descriptions for details.
You can book your ferry online - click
here and choose the route and budget that suits you.
FERRY CROSSINGS TO THE ISLE OF WIGHT
------------------------------------
Portsmouth to Fishbourne
Service operates year round. Frequent
crossings daily. Crossing time approx
40 minutes.
Lymington to Yarmouth
Service operates year round. Frequent
crossings daily. Crossing time approx
30 minutes.
Southampton to Cowes**
Service operates year round. Frequent
crossings daily. Crossing time approx
55 minutes.
Taking your own car and arriving at your own pace is a fantastic way to start your holiday.
To help you book your ferry, click
here and choose the route and budget that suits you.
A rod licence is a statutory requirement for anyone
12 years or over who wishes to fish in inland waters
in England and Wales, in Scotland there is no
licensing system. No licences are required for sea
fishing. Licences can be purchased from any post
office. In addition, you may need a fishing permit
(sometimes referred to as a day ticket) which gives
permission to fish on a particular water or waters
and is issued by fishery owners, clubs, etc.
The
coarse fishing closed season (15 March - 15 June
inclusive) applies to all rivers and streams in
England and Wales, including the Norfolk Broads,
but does not apply to most still waters and canals
(except the Kennet and Avon canal). For more
information you should check with the Environment Agency on 0870 850 6506.
Hoseasons gift vouchers are a great present idea! They can be redeemed against any holiday featured in any of our brochures or on our website. You can order online
here. Alternatively, you can e-mail us at vouchers@hoseasons.co.uk with your requirements. If you would like to use your Hoseasons gift vouchers to pay for all or part of your holiday, you will need to make your booking by phone.
The holidays we feature on this website have
been designed with families and couples in mind –
and there may be restrictions on all-male groups,
or all-female groups and unaccompanied younger
parties. Where this is so, it is clearly stated in the
individual park descriptions.
If you want to book a
holiday with all of the family together or with a
large group of friends, please call our booking
team on 01502 502588. They will be able to help
you to book adjacent or adjoining
accommodation at the same location.
The accommodation details will tell you whether heating is
available, and whether it is included in the hire
charge, or at extra cost.
If you are booking online, you simply pay by card following the simple instructions from the 'quote and book' button when you have found your chosen holiday.
If you are not booking online, it is quickest and easiest to pay by card over the phone, Just have your credit or debit card details ready when you make your booking, whether online or by phone.
Because we incur credit card charges when you book, we must charge 1.99% (minimum of £2) when you pay by credit card (there is no charge for debit card payments eg Visa Debit, Visa Electron, Mastercard Debit, Delta, etc).
You can also pay by bank transfer.
Our bank account details are as follows:
RBS, London
Account Name: The Hoseasons Group
Sort Code: 40-50-30
Account Number: 40298787
For overseas visitors, our Swift Code is ABNA GB 2L and our IBAN code is GB82 ABNA 4050 3040 2987 87.
Please ensure that you quote your Booking Reference Number. All relevant bank charges must be paid by you and it is the amount that we receive that will be credited to your booking.
You must pay the exact and full amount as shown on your confirmation.
If you want to redeem Hoseasons Gift Vouchers against your booking, please book by phone on 0844 847 1356.
If you are booking by phone, payment can be made by cheque or postal order, payable to The Hoseasons Group Ltd.
Please note that this will not secure your holiday unless we receive the payment within four days of your telephone booking.You must write your name, address, Booking Reference Number and contact telephone number clearly on the reverse of the cheque or order.
Please also indicate if the booking has been held in a different name.Then post to: Hoseasons Finance Department, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA.
The deposit payment shown in the table below is needed to secure your holiday. If you have chosen to purchase our
Personal Travel Insurance, we will use part of this deposit to pay your premium to the insurers.
This means you don't need to pay us an additional amount at the time of booking to cover your insurance.
This also applies to the charge to upgrade to our standard booking conditions. If your booking is within 10 weeks, then the full amount will be required.
Please note that we cannot guarantee that pet-free accommodation will be free of allergens.
Many of our locations allow pets (although they often have some ‘pet-free’
accommodation too). There are sometimes additional
facilities for your pet, too. There will be a charge for
pets at most locations, which will be shown in the
description, and pet charges are payable together
with your total holiday cost (there is no charge for
assistance dogs – see ‘Assistance Dogs’). For short
breaks, pets are charged at 66% of the weekly rate
shown for your chosen location.
Animals other than dogs can only be accepted with
special permission from the park, and there are
restrictions on some dog breeds (see point 16 of our
Booking Conditions or point 13 for the
Channel Islands. Alternatively, please call our booking team on 0844 847 1356 for assistance. Some parks allow a maximum of one dog
per accommodation, and only a few will accept more
than two by arrangement. You will be responsible for
your pet’s behaviour and should bring a basket, as
pets are not allowed on the furniture. Please bear in
mind that pets should not be left unattended, and
that gardens and grounds may not have ‘pet proof’
boundaries. Remember, too, that many public areas
and leisure buildings may be ‘out of bounds’ to dogs,
and that some popular beaches prohibit dogs at
certain times of the year.
Note: Pets may travel freely to and from the Channel
Islands with no need for microchipping or veterinary
inspection, etc.
Our pricing is based on a per accommodation rate. On each of the location descriptions we show the lowest 7-night price divided by 7 to demonstrate the exceptional value of our accommodation per night.
