Frequently Asked Questions
Once a booking has been confirmed by us, alteration
fees will apply should you require us to amend or reinvoice
your booking for any reason. See point 8 of
our Booking Conditions
Start days are usually Saturdays, but where there are other start days, these are clearly shown in the location description. To allow time to prepare your accommodation thoroughly, please follow the guidance times on your confirmation for arrival (usually 4.00pm) and departure (usually 10.00am).
If you are expecting to arrive later than 6pm or you encounter delays en route please telephone the park (as detailed on your confirmation)to make arrangements for the collection of the keys. Please note that some receptions close at 10.00pm. If your expected arrival is later than this, you may have to arrange alternative first night accommodation.
Registered assistance dogs will be accepted free of charge at all locations on this website, subject to availability. Please bear this in mind if you suffer from pet allergies.
Bed linen is included in the hire charge, unless stated, and beds will be made up where stated. Towels are sometimes provided, and where this is the case, the accommodation details will state whether they are included in the hire charge or at extra cost.
If you have to cancel your holiday, please call us immediately. See point 8 of our Booking Conditions
The cancellation form is available here.
At some locations, there may be a change to the
normal start day for Christmas and New Year
bookings to fall into line with the days of the week on
which these holidays fall.
Your accommodation will be thoroughly cleaned
before your arrival. As a limited amount of time is
available to clean between visitors, please help us
to maintain our standards by leaving your
accommodation and its contents in a clean and tidy
condition. Cleaning is not provided during your
If you encounter any problems during your stay, you should contact the accommodation owner/manager so that remedial action, where possible, can be taken. If your complaint remains unresolved, you should contact us on 01502 472 004 during normal office hours.
Please see point 15 of our booking conditions
and kindly note that if you do not register any difficulties during your stay, it may not be possible for us to provide effective assistance by way of a retrospective investigation upon your return.
Note: the lodges and parks featured on our website are owned and operated by third parties.
Cots and highchairs are available on request at
many locations featured. There is often an extra
charge for these which will be shown in the
description and payable with your booking charge.
Please note that cots and highchairs must be ordered
in advance (not all of the bedrooms in your chosen accommodation may be large enough to accommodate cots – if this could be a problem,
please check with our booking team).
Cots are only suitable for children under 2, who may or may not be
counted as members of your party – see individual
park descriptions for details. Linen for cots is not
All distances given on this website are approximate,
and for guidance only.
The accommodation description will tell you whether electricity
and gas charges are included in the hire charge, or
whether they are at extra cost. If charged by meter
reading, this will be payable at the end of your
stay. If electricity or gas is by card or coin meter,
you will need cards (available from reception), or you should take a supply of £1 or 50p coins with you.
Some accommodations allow extra persons on sofa
beds or other additional beds. The maximum number
of persons is always clearly shown in the description.
In some cases, there is an extra person charge, and
where this is the case, it will be shown on the price
panel. This charge is per week or short break. It is forbidden for unauthorised or undeclared
visitors to stay in your accommodation, as this
nullifies the insurance in the case of an accident. See
point 16 of our Booking Conditions
The location details list all facilities that are available, all applicable dates, and also whether they are included
in the hire charge, or charged extras. Check with our
booking team to clarify the cost of any of the
facilities, or ask for details on arrival. Opening dates
and times may vary, and there may be age and/or
height restrictions on certain facilities and activities.
Some activities may also require adult supervision.
You should check with us when making your booking
to be sure whether facilities or activities will be
available to you and all others in your party.
Entertainment and children’s activities are usually free,
but sometimes a club membership fee is charged.
Selected parks on the Isle of Wight provide free ferry crossings for one car - see individual park descriptions for details.
To help you plan your journey we have outlined your choice of routes. Once you have an idea of your preferred route, just call our booking team, who can confirm the best deal and book it for you. Or you can book online by clicking here
. Payment is required for your crossing before we can reserve your sailing.
Demand is heaviest for weekend sailings so it is advisable to book early to secure your sailing.
If you book a car ferry through us, you and all members of your party are subject to the terms and conditions of the ferry operator, some of which may limit or exclude the ferry operator’s liability to you. Ferry prices and offers shown are subject to operator terms and conditions at the time of booking. Copies of these terms and conditions are available on request, either from ourselves or the ferry operator, please also see our Booking Conditions
FERRY CROSSINGS TO THE ISLE OF WIGHT
Portsmouth to Fishbourne
Service operates year round. Frequent
crossings daily. Crossing time approx
Lymington to Yarmouth
Service operates year round. Frequent
crossings daily. Crossing time approx
Southampton to Cowes**
Service operates year round. Frequent
crossings daily. Crossing time approx
**Limitied crossings available at special price.
There may be statutory requirements regarding rod licences and closed seasons in the area you wish to fish. It is your responsibility to check this. Visit www.environment-agency.gov.uk or call the Environment Agency on 0370 8506 506.
Hoseasons gift vouchers are a great present idea! They can be redeemed against any holiday accommodation featured in any of our brochures or on our website. You can order online here. Alternatively, you can e-mail us at firstname.lastname@example.org with your requirements or call 0845 268 9232.
If you would like to use your Hoseasons gift vouchers to pay for all or part of your deposit, you will need to make your booking by phone.
We define a ‘group’ as a non family party of three or more passengers. The holiday accommodation we and most of the lodges and parks we feature in this brochure has been selected with families and couples in mind – and there may be restrictions on all-male groups, or all-female groups and unaccompanied younger parties. If you want to make a booking with all of the family together or with a large group of friends, please call our booking team. They may be able to help you to book properties which sleep large numbers and/or adjacent or adjoining accommodation at the same location.
The accommodation details will tell you whether heating is
available, and whether it is included in the hire
charge, or at an extra cost.
With Hoseasons, there is no need to shop
around. We are so confident that we have
the lowest prices, that in the unlikely event
that you find the same holiday, available on
the same day you make your booking (like
for like) at a lower price, we will only charge
you that lower price. The holiday accommodation concerned
must be the same as the one you book with
Hoseasons and must in particular have:
The same start and end dates
Be in the same type/model of unit
Be at the same location
All you need to do is provide us with proof
of the lower price you have been quoted by
giving us evidence (including the telephone
number or the details of the website where
the price can be confirmed). We reserve the
right to reject claims if reasonable proof is
not available or if the holiday accommodation is not the
same. The lowest price must be available on
the day that you make your booking. If you
have written or e-mailed proof of the price,
you can just e-mail or fax this to us. If you
are sending your proof by post, please send
it first class. In all cases, we need proof
within 7 days of you making your booking
with Hoseasons. Our Lowest Price
Guarantee applies to all UK holiday accommodation. All terms and conditions continue
For reduced deposit terms and conditions see inside back cover.
i) These Terms and Conditions should be read in conjunction with the Booking Conditions.
In particular see Section 5 of the Booking Conditions
regarding your liability for the full holiday cost.
ii) The deposit payable under this offer will be reduced either to any special rate offered by us at the time of booking, or reduced to match any like-for-like holiday (subject to provision of proof as above), whichever is the lesser.
iii)The difference between the reduced deposit and the full deposit will become due and payable with the balance-of-hire payment 8 weeks before your holiday start date, or at the time of cancellation if you cancel your holiday.
This payment should include all applicable charges stated on your booking confirmation, including insurance premium, if applicable. If the payment is not received in full on time, we reserve the right to treat your booking as cancelled by you and for a non-qualifying reason under the Booking Conditions.
iv) In the event of cancellation for a non-qualifying reason, you remain liable for the full amount shown on your booking confirmation, which must be paid immediately. See Section 8 of the Booking Conditions
v) The reduced deposit is per booking and applies only to 2014 holidays booked more than 10 weeks in advance of the holiday start date, and subject to any published booking close date.
If you are booking online, you simply pay by card following the simple instructions from the 'quote and book' button when you have found your chosen holiday.
If you are not booking online, it is quickest and easiest to pay by card over the phone, Just have your credit or debit card details ready when you make your booking, whether online or by phone.
Because we incur credit card charges when you book, we must charge 2.5% when you pay by credit card (there is no charge for debit card payments eg Maestro, Solo, Visa debit, etc).
You can also pay by bank transfer.
Our bank account details are as follows:
Account Name: Wyndham Vacation Rentals (UK) Ltd
Sort Code: 40-50-30
Account Number: 40298787
For overseas visitors, our Swift Code is ABNAGB2L and our IBAN code is GB82 ABNA 4050 3040 2987 87.
Please ensure that you quote your Booking Reference Number.
• All relevant bank charges must be paid by you and it is the amount that we receive that will be credited to your booking.
You must pay the exact and full amount as shown on your confirmation.
• If you want to redeem Hoseasons Gift Vouchers against your booking, please book by phone on 0844 847 1356.
If you are booking by phone, payment can be made by cheque or postal order, payable to Wyndham Vacation Rentals (UK) Ltd
Please note that this will not secure your holiday unless we receive the payment within four days of your telephone booking.You must write your name, address, Booking Reference Number and contact telephone number clearly on the reverse of the cheque or order.
Please also indicate if the booking has been held in a different name.
Then post to:
Hoseasons Finance Department
Spring Mill, Earby, Barnoldswick
Lancashire, BB94 0AA.
The deposit payment shown in the table below is needed to secure your holiday.
|Total Booking Price
||Deposit per booking
|Up to £150
|£151 – £200
|£201 – £350
|£351 – £500
|£501 – £1,000
|£1,001 – £2,000
|£2,001 – £3,000
If you have chosen to purchase our Personal Travel Insurance
, we will use part of this deposit to pay your premium to the insurers.
This means you don't need to pay us an additional amount at the time of booking to cover your insurance. The deposit amount is not reduced if our insurance is not selected. Your balance is due and payable by the date printed on your Hire Invoice (10 weeks before the start date of your booking). For bookings made within 10 weeks of your booking start date you pay the full amount when you make your booking. If the deposit and/or balance is not paid on time, we may cancel your booking. Please note that we pass on the charge (of up to 2.5%) made by the credit card company per credit card payment. At present, there is no charge for debit cards. If your payment is not honoured for any reason whatsoever, we are entitled to make an administration charge of £27.
If a refund is due this will be made by the type of payment used, if gift vouchers were used as payment these will be returned, not a cash replacement.
Please note that we cannot guarantee that pet-free accommodation will be free of allergens.
Many of our locations allow pets (though these locations often have some
accommodation where pets are not permitted). There are sometimes additional facilities for your pet. There will be a charge for
pets at most locations, which will be shown in the
description, and pet charges are payable together
with your total cost of the booking (there is no charge for
assistance dogs – see ‘Assistance Dogs’).
There are restrictions on some breeds and on some animals other than dogs at some locations (see point 23 of our Booking Conditions
). If you are in any doubt, please check with our booking team. Some locations allow a maximum of one dog per accommodation, and only a few will accept more than two by arrangement. You will be responsible for your pet’s behaviour and should bring a basket, as pets are not allowed on the furniture. Please bear in mind that pets should not be left unattended, and that gardens and grounds may not have ‘pet proof’ boundaries.
Remember, too, that many public areas and leisure buildings may be ‘out of bounds’ to dogs, and that some popular beaches prohibit dogs at certain times of the year.
Pricing is based on a per accommodation rate. On each of the location descriptions we show the lowest 7-night price divided by 7 to demonstrate the exceptional value of our accommodation per night, not including any standard savers or special offers.
We keep prices under constant review and the prices of unsold products and services may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold products and services at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking. All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made. We can pass on to you, in full, after we have confirmed your booking, all costs or charges the owner makes to us which are connected with your accommodation, including any price increases due to changes in the rates of currency. All prices are for the accommodation and are not on a per person basis.
Optional Personal Holiday Insurance
Breakdown Insurance) can be arranged at extra
charge. You can also upgrade to our Standard Booking Conditions which provide cancellation curtailment protection. For upgrade charges, see clause 33 of our Booking Conditions
. For details of short break
prices, see ‘Short Breaks’.
Nearly all of the holidays we feature are available for
short breaks of 3 nights or more. Short break prices
are shown alongside the weekly prices on the
individual price panels.
The start days available are shown above
the panel. Monday–Friday and Tuesday–Saturday breaks give you 4 nights for the price of 3 at most
locations. At ‘any day start’ locations your price
includes up to 4 nights weekend or mid week.
Prices for last minute breaks are shown in lighter
italics on the panel. These are bookable only within
four weeks of the start day.
If a short break crosses
over two price periods, the day on which your start your holiday determines the price you pay. For Sunday, Monday and Tuesday arrivals the previous Saturday short break price applies: for Wednesday, Thursday or Friday arrivals the following Saturday short break price applies. For pets, cots and highchairs a nominal amount will be charged at the owners discretion.