Calling from abroad?
If you are calling from outside the UK, please dial +44 1502 472000 to speak to a member of our booking team.

You will probably find the answer in our Frequently Asked Questions.



Frequently Asked Questions


ALTERATIONS TO BOOKINGS - What’s the position if I make a change to my booking once it has been confirmed?
ARRIVAL AND DEPARTURE - What days and times can we arrive at and leave our park?
ASSISTANCE DOGS - Can I bring my guide/hearing dog and will I have to pay?
BED LINEN & TOWELS - Do we need to bring our own bed linen and towels?
CANCELLATIONS - What should I do if I need to cancel my holiday?
CHRISTMAS & NEW YEAR BOOKINGS - Can I book for Christmas and New Year online?
CLEANING - Is our accommodation cleaned between and during holidays?
COMPLAINTS - What happens if we encounter problems on our holiday?
COTS & HIGHCHAIRS - Are cots and highchairs provided?
DISTANCES - How precise are the distances on the website?
ELECTRICITY & GAS CHARGES - Will we have to pay extra for electricity and gas?
EXTRA PERSONS - What does it mean when the website says accommodation sleeps “2-4” or “4-6” etc. Do I have to pay for the extra people?
FACILITIES - Do I have to pay for any of the facilities at the holiday park, or are they open all the year round?
FERRIES TO THE ISLE OF WIGHT - Can you book my ferry to the Isle of Wight?
FISHING- When can I fish and what licence do I need?
GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?
GROUPS & PARTY BOOKINGS - Are larger groups accepted at holiday parks – and if I can’t find a park or lodge accommodation big enough for my party how can you help?
HEATING - Will there be heating in our accommodation?
LOWEST PRICE GUARANTEE - Will you match the price if I find my holiday cheaper elsewhere?
PAYMENT AND CONFIRMATION
PET-FREE ACCOMMODATION
PETS - Can we bring our pet on holiday with us and will we be charged?
PRICES FROM...PER NIGHT
PRICES - What does the price of the holiday include?
SHORT BREAKS - What are my options if I want to book a short break?
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Hoseasons is a trading name of Wyndham Vacation Rentals (UK) Ltd. Registered in England and Wales. Company Registration Number: 00965389. VAT Registration Number: GB 598 22 99 77. Calls may be recorded for training purposes

Currency Converter

This currency converter is for your help and guidance only. Exchange rates used are quoted from http://www.webservicex.net and were last updated on the 19th Apr 2014

Your holiday will be charged in £ sterling and if you use a non sterling payment card this will be debited at an exchange rate applied by your card provider at the point payment is taken. When you book your holiday your guideline converted prices will be replaced by display of the £ sterling prices you will actually pay.

View prices in Euros »

Currency Converter

This currency converter is for your help and guidance only. Exchange rates used are quoted from http://www.webservicex.net and were last updated on the 19th Apr 2014

Your holiday will be charged in £ sterling and if you use a non sterling payment card this will be debited at an exchange rate applied by your card provider at the point payment is taken. When you book your holiday your guideline converted prices will be replaced by display of the £ sterling prices you will actually pay.

View prices in United States Dollars »