Frequently Asked Questions
Once a booking has been confirmed by us, alteration fees will apply should you require us to amend or re-invoice your booking for any reason. See point 5 of our
Booking Conditions.
Breaks at most apartments can start any day to suit you but where there is a set start day it is clearly shown in the apartment details. Instructions for finding your apartment will be sent to you with your booking confirmation. Please follow the guidance times for arrival in the apartment description and on your booking confirmation. Please do not arrive any earlier than this as time is needed to thoroughly prepare your accommodation between visitors. If you are expecting to arrive later than your specified arrival time, please telephone the apartment owner (as detailed on your confirmation) to make arrangements. Please ensure that you leave your apartment by the specified time stated on your booking confirmation. Many apartment locations offer concierge facilities if you arrive earlier and need to leave your luggage.
Registered assistance dogs will be accepted free of charge at all locations on this website, subject to availability of suitable accommodation.
All apartments provide bed linen free of charge and beds are made up ready for your arrival. All apartments provide a weekly linen and towels change as standard. Cot linen is not provided - please bring sheets, pillows and duvet/blankets with you. Most apartments provide towels (one bath and one hand towel per person), and in some cases a small charge is applicable - please check individual apartment descriptions for details of what is provided. Any towels provided must not be removed from your apartment during your stay.
Price Match Guarantee
With Hoseasons, there is no need to shop
around. We are so confident that we have
the lowest prices, that in the unlikely event
that you find the same holiday, available on
the same day you make your booking (like
for like) at a lower price, we will only charge
you that lower price. The holiday concerned
must be the same as the one you book with
Hoseasons and must in particular have:
• The same start and end dates;
• Be in the same type/model of unit;
• Be at the same location.
All you need to do is provide us with proof
of the lower price you have been quoted by
giving us evidence (including the telephone
number or the details of the website where
the price can be confirmed). We reserve the
right to reject claims if reasonable proof is
not available or if the holiday is not the
same. The lowest price must be available on
the day that you make your booking. If you
have written or e-mailed proof of the price,
you can just e-mail or fax this to us. If you
are sending your proof by post, please send
it first class. In all cases, we need proof
within 7 days of you making your booking
with Hoseasons. All terms and conditions continue
to apply.
If you have to cancel your booking, please call us immediately. You must then confirm this cancellation in writing, as the cancellation is not effective until we receive your written notification. See point 6 of our Booking Conditions.
If you encounter any problems during your stay, you must either call the 24 hour emergency contact number (if there is one, it will be shown on your booking confirmation) or the apartment complex concierge or reception so that remedial action, where possible, can be taken. If your complaint remains unresolved, you should contact us on 0844 847 1356. See point 20 of our
Booking Conditions.
The features panel in the apartment description shows whether a cot (or more than one cot) is provided. If the cot is a travel cot, it will be shown in the apartment description. Cots are only suitable for babies aged under two. Some apartments also provide highchairs, and when they are available it is shown in the apartment description. In some cases a charge is applicable for cots and/or highchairs – this is also shown in the apartment description. Linen for cots is not provided - please bring sheets, pillows and duvets/blankets with you. Please note that cots and highchairs must be ordered at the time of booking; these items will appear as extras on the booking pages of our website.
All distances given on this website are approximate, and for guidance only.
Electricity & gas are included in the apartment hire charge.
Some apartments allow extra persons on Z-beds, sofa beds or other additional beds. It is forbidden for unauthorised or undeclared visitors to stay in your accommodation, as this nullifies the insurance in the case of an accident. See point 3 of our
Booking Conditions.
Extras may be available (as shown in the apartment description) and these can be ordered at the time of booking. Extras include: extra bed, z-bed, travel cot, cot, highchair, baby pack, welcome pack, breakfast pack, children’s activity pack, breakfast, fresh flowers and champagne.
Whether you are travelling from Ireland to the UK or vice versa, taking your own car we can help you book your ferry. click
here and choose the route and budget that suits you.
Hoseasons gift vouchers are a great present idea! They can be redeemed against any holiday featured in any of our brochures or on our website. You can order online
here. Alternatively, you can e-mail us at vouchers@hoseasons.co.uk with your requirements. If you would like to use your Hoseasons gift vouchers to pay for all or part of your holiday, you will need to make your booking by phone.
If you want to make a booking for a large family or group of friends, please call our booking team on 0844 847 1356. They may be able to help you to book adjacent or adjoining accommodation at the same location.
Your accommodation will be thoroughly cleaned before your arrival. As a limited amount of time is available to clean between stays, please help us to maintain our standards by leaving your accommodation and its contents in a clean and tidy condition. Weekly maid service/housekeeping and linen change is usual, but at some apartments you can pay an additional fee to have your apartment cleaned more frequently - sometimes daily or twice weekly. Details of this service (and any extra charges for optional daily or mid-week cleaning) will be shown on your booking confirmation.
At some locations you can collect your key from the reception desk. At others, you will be supplied with a security code to gain access to your apartment. Full details about this will be shown in your booking confirmation.
Apartments have varying minimum stays and some are available for single night stays. When a minimum duration applies, it is shown in the apartment description.
In most cases, on or off street parking will be available near to the apartment and on-site parking is often available - full details and any applicable charges are clearly shown in the apartment description.
If you are booking online, you simply pay by card following the simple instructions from the 'quote and book' button when you have found your chosen holiday.
If you are not booking online, it is quickest and easiest to pay by card over the phone, Just have your credit or debit card details ready when you make your booking, whether online or by phone.
Because we incur credit card charges when you book, we must charge 1.99% when you pay by credit card (there is no charge for debit card payments eg Maestro/Switch, Solo, Delta, etc).
You can also pay by bank transfer.
Our bank account details are as follows:
RBS, London
Account Name: Hoseasons Holidays Ltd
Sort Code: 40-50-30
Account Number: 40298787
For visitors from overseas, our ‘Swift Code’ is ABNA GB 82 and our IBAN code is GB82 ABNA 4050 3040 2985 31.
For overseas visitors, our Swift Code is ABNA GB 82 and our IBAN code is GB82 ABNA 4050 3040 2985 31
For holidays in the Channel Islands
RBS, London
Account Name: Hoseasons Holidays Abroad Ltd
Sort Code: 40-50-30
For overseas visitors, our Swift Code is ABNA GB 10 and our IBAN code is GB10 ABNA 4050 3040 2985 31
Please ensure that you quote your Booking Reference Number. All relevant bank charges must be paid by you and it is the amount that we receive that will be credited to your booking.
You must pay the exact and full amount as shown on your confirmation.
If you want to redeem Hoseasons Gift Vouchers against your booking, please book by phone on 0844 847 1356.
If you are booking by phone, payment can be made by cheque or postal order, payable to Hoseasons Holidays Ltd (for holidays in the Channel Islands, please make payable to Hoseasons Holidays Abroad Ltd).
Please note that this will not secure your holiday unless we receive the payment within four days of your telephone booking.You must write your name, address, Booking Reference Number and contact telephone number clearly on the reverse of the cheque or order.
Please also indicate if the booking has been held in a different name.Then post to: Hoseasons Finance Department, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA.
The deposit payment shown in the table below is needed to secure your holiday. If you have chosen to purchase our
Personal Travel Insurance, we will use part of this deposit to pay your premium to the insurers.
This means you don't need to pay us an additional amount at the time of booking to cover your insurance.
This also applies to the charge to upgrade to our standard booking conditions. If your booking is within 8 weeks, then the full amount will be required.
Some apartments welcome one or two well behaved pets, and where this is so, it is clearly shown in the apartment description. In some cases a charge is applicable for pets – this is also shown in the apartment description. Where no charge applies you may be asked to sign a disclaimer accepting liability for any damage caused and/or cleaning costs incurred as a result of any pets staying with you in your apartment. Remember that pets should not be left unattended in the property. There are restrictions on some breeds and on some animals other than dogs at some locations (see point 16 of Booking Conditions).
If you are in any doubt, please check with our booking team on 0844 847 1356.
All apartment prices shown are per apartment, inclusive of VAT in £ sterling and are for the apartment rental (hire charge) including electricity and gas. Additional items can be purchased when booking on the booking pages of our website such as, our Personal Holiday Insurance (including Motor Breakdown Insurance), and any extras (for example, apartment welcome pack).
Some apartment owners may require a security/safety deposit, details of which are included at the time of booking and on your booking confirmation
Smoking is prohibited in all enclosed public places and work places in the UK. This means that smoking will not be permitted in communal areas, including onsite restaurants and bars. No member of your party is permitted to smoke in a property listed as no smoking.
