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Your questions answered...

To quickly and easily resolve queries, we have compiled a comprehensive list of answers to the most frequently asked questions.

Booking - Frequently Asked Questions

Based upon your chosen category (Booking), here are the most commonly asked questions about using the website and taking a holiday with us. Please click on one of the questions to view the answer:

Most frequent questions

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If you cannot find the answer to your query in one of the above categories please click here for our contact details.

ALTERATIONS TO BOOKINGS - What’s the position if I make a change to my booking once it has been confirmed?

Once a booking has been confirmed by us, alteration fees will apply should you require us to amend or reinvoice your booking for any reason. See point 5 of our Booking Conditions.

ARRIVAL AND DEPARTURE - What days and times can we arrive at and leave our park?

Start days are usually Saturdays, but where there are other start days, these are clearly shown in the location description. To allow time to prepare your accommodation thoroughly, please follow the guidance times on your confirmation for arrival (usually 4.00pm) and departure (usually 10.00am). If you are expecting to arrive later than 6pm or you encounter delays en route please telephone the park (as detailed on your confirmation)to make arrangements for the collection of the keys. Please note that some receptions close at 10.00pm. If your expected arrival is later than this, you may have to arrange alternative first night accommodation.

COMPLAINTS - What happens if we encounter problems on our holiday?

If you encounter any problems whilst you are on holiday, you should contact the accommodation owner/manager so that remedial action, where possible, can be taken. If your complaint remains unresolved, you should contact us on 0844 847 1356.

EXTRA PERSONS - What does it mean when the website says accommodation sleeps “2-4” or “4-6” etc. Do I have to pay for the extra people?

Some accommodations allow extra persons on sofa beds or other additional beds. The maximum number of persons is always clearly shown in the description. In some cases, there is an extra person charge, and where this is the case, it will be shown on the price panel. This charge is per week or short break. It is forbidden for unauthorised or undeclared visitors to stay in your accommodation, as this nullifies the insurance in the case of an accident. See point 3 of our Booking Conditions.

FERRIES TO THE ISLE OF WIGHT - Can you book my ferry to the Isle of Wight?

Selected parks (not including Channel Islands) provide free ferry crossings during off season periods - see individual park descriptions for details.

You can book your ferry online - click here and choose the route and budget that suits you. FERRY CROSSINGS TO THE ISLE OF WIGHT
------------------------------------
Portsmouth to Fishbourne
Service operates year round. Frequent
crossings daily. Crossing time approx
40 minutes.

Lymington to Yarmouth
Service operates year round. Frequent
crossings daily. Crossing time approx
30 minutes.

Southampton to Cowes**
Service operates year round. Frequent
crossings daily. Crossing time approx
55 minutes.

GROUPS & PARTY BOOKINGS - Are larger groups accepted at holiday parks – and if I can’t find a park or lodge accommodation big enough for my party how can you help?

The holidays we feature on this website have been designed with families and couples in mind – and there may be restrictions on all-male groups, or all-female groups and unaccompanied younger parties. Where this is so, it is clearly stated in the individual park descriptions. If you want to book a holiday with all of the family together or with a large group of friends, please call our booking team on 01502 502588. They will be able to help you to book adjacent or adjoining accommodation at the same location.

PAYMENT, DEPOSITS & CONFIRMATION

If you are booking online, you can simply pay by card following the simple instructions from the 'quote and book' button when you have found your chosen holiday.

If you are not booking online, it is quickest and easiest to pay by card over the phone, Just have your credit or debit card details ready when you make your booking, whether online or by phone.
Because we incur credit card charges when you book, we must charge 2.5% when you pay by credit card (there is no charge for debit card payments eg Maestro, Solo, Visa debit, etc).

You can also pay by bank transfer.
Our bank account details are as follows:
RBS, London
Account Name: Wyndham Vacation Rentals (UK) Ltd
Sort Code: 40-50-30
Account Number: 40298787

For overseas visitors, our Swift Code is ABNAGB2L and our IBAN code is GB82 ABNA 4050 3040 2987 87.

Please ensure that you quote your Booking Reference Number.

• All relevant bank charges must be paid by you and it is the amount that we receive that will be credited to your booking.
You must pay the exact and full amount as shown on your confirmation.

• If you want to redeem Hoseasons Gift Vouchers against your booking, please book by phone on 0844 847 1356.

If you are booking by phone, payment can be made by cheque or postal order, payable to Wyndham Vacation Rentals (UK) Ltd

Please note that this will not secure your holiday unless we receive the payment within four days of your telephone booking.You must write your name, address, Booking Reference Number and contact telephone number clearly on the reverse of the cheque or order.

Please also indicate if the booking has been held in a different name.
Then post to:
Hoseasons Finance Department
Spring Mill, Earby, Barnoldswick
Lancashire, BB94 0AA.

The deposit payment shown in the table below is needed to secure your holiday.

Total Booking PriceDeposit per booking
Up to £150 £60
£151 – £200£80
£201 – £350£100
£351 – £500£125
£501 – £1,000£150
£1,001 – £2,000£200
£2,001 – £3,000£400
over £3,001£600


If you have chosen to purchase our Personal Travel Insurance, we will use part of this deposit to pay your premium to the insurers.
This means you don't need to pay us an additional amount at the time of booking to cover your insurance.
This also applies to the charge to upgrade to our standard booking conditions. If your booking is within 8 weeks, then the full amount will be required.

PRICES FROM...PER NIGHT

Our pricing is based on a per accommodation rate. On each of the location descriptions we show the lowest 7-night price divided by 7 to demonstrate the exceptional value of our accommodation per night.

PRICES - What does the price of the holiday include?

All accommodation prices are per holiday accommodation inclusive of VAT (where applicable) in £ sterling and are for the property rental (hire charge) only. Personal Holiday Insurance (including Vehicle Breakdown Insurance) can be arranged at extra charge. You can also upgrade to our Standard Booking Conditions which provide cancellation curtailment protection (not available for the Channel Islands). For upgrade charges, see clause 28 of our Booking Conditions. For details of short break prices, see ‘Short Breaks’ below.

SHORT BREAKS - What are my options if I want to book a short break?

Nearly all of the holidays we feature are available for short breaks of 3 nights or more. Short break prices are shown alongside the weekly prices on the individual price panels.

The start days available are shown above the panel. Monday–Friday and Tuesday–Saturday breaks give you 4 nights for the price of 3 at most locations. At ‘any day start’ locations your price includes up to 4 nights weekend or mid week. Prices for last minute breaks are shown in lighter italics on the panel. These are bookable only within four weeks of the start day.

If a short break crosses over two price periods, the day on which your start your holiday determines the price you pay. For Sunday, Monday and Tuesday arrivals the previous Saturday short break price applies: for Wednesday, Thursday or Friday arrivals the following Saturday short break price applies. For pets, cots and highchairs, 66% of the weekly rate applies for all short breaks.

SPECIAL OFFERS - Are there special offers at any of your park accommodations?

There are Standard Saver discounts available at most parks which can be found when searching availability on a park. There are usually also a number of special offers at specific parks, shown on the homepage. For more details about offers, call our booking team on 01502 502588.

BEST PRICE AND DEPOSIT GUARANTEE - Will you match the price if I find my holiday cheaper elsewhere?

With Hoseasons, there is no need to shop around. We are so confident that we have the lowest prices, that in the unlikely event that you find the same holiday, available on the same day you make your booking (like for like) at a lower price, we will only charge you that lower price. The holiday concerned must be the same as the one you book withHoseasons and must in particular have:
The same start and end dates
Be in the same type/model of unit
Be at the same location
All you need to do is provide us with proof of the lower price you have been quoted by giving us evidence(including the telephone number or the details of the website where the price can be confirmed). We reserve the right to reject claims if reasonable proof is not available or if the holiday is not the same. The lowest price must be available on the day that you make your booking. If you have written or e-mailed proof of the price,you can just e-mail or fax this to us. If you are sending your proof by post, please send it first class. In all cases, we need proof within 7 days of you making your booking with Hoseasons. Our Price Match Guarantee applies to all UK holidays. All terms and conditions continue to apply.

For reduced deposit terms and conditions see inside back cover.

i) These Terms and Conditions should be read in conjunction with the Booking Conditions. In particular see Section 6 of the Booking Conditions regarding your liability for the full holiday cost.

ii) The deposit payable under this offer will be reduced either to any special rate offered by us at the time of booking, or reduced to match any like-for-like holiday (subject to provision of proof as above), whichever is the lesser.

iii)The difference between the reduced deposit and the full deposit will become due and payable with the balance-of-hire payment 8 weeks before your holiday start date, or at the time of cancellation if you cancel your holiday.

This payment should include all applicable charges stated on your booking confirmation, including insurance premium, if applicable. If the payment is not received in full on time, we reserve the right to treat your booking as cancelled by you and for a non-qualifying reason under the Booking Conditions.

iv) In the event of cancellation for a non-qualifying reason, you remain liable for the full amount shown on your booking confirmation, which must be paid immediately. See Section 6 of the Booking Conditions

v) The reduced deposit is per booking and applies only to 2009 holidays booked more than 10 weeks in advance of the holiday start date, and subject to any published booking close date.
Hoseasons is a trading name of Wyndham Vacation Rentals UK. Registered in England and Wales. Company Registration Number: 00965389. VAT Registration Number: GB 598 22 99 77. Calls may be recorded for training purposes