Your questions answered...

To quickly and easily resolve queries, we have compiled a comprehensive list of answers to the most frequently asked questions.

Other - Frequently Asked Questions

Based upon your chosen category (Other), here are the most commonly asked questions about using the website and taking a holiday with us. Please click on one of the questions to view the answer:

Most frequent questions

Looking for more Frequently asked questions?
Choose a category:
If you cannot find the answer to your query in one of the above categories please click here for our contact details.

ASSISTANCE DOGS - Can I bring my guide/hearing dog and will I have to pay?

Registered assistance dogs will be accepted free of charge at all locations on this website, subject to availability. Please bear this in mind if you suffer from pet allergies.

CANCELLATIONS - What should I do if I need to cancel my holiday?

If you have to cancel your booking, please call us immediately.. See clause 7 of our Booking Conditions.

The cancellation form is available here.

DISTANCES - How precise are the distances on the website?

All distances given on this website are approximate, and for guidance only.

FACILITIES - Do I have to pay for any of the facilities at the holiday park, or are they open all the year round?

The location details list all facilities that are available, all applicable dates, and also whether they are included in the hire charge, or charged extras. Check with our booking team to clarify the cost of any of the facilities, or ask for details on arrival. Opening dates and times may vary, and there may be age and/or height restrictions on certain facilities and activities. Some activities may also require adult supervision. You should check with us when making your booking to be sure whether facilities or activities will be available to you and all others in your party. Entertainment and children’s activities are usually free, but sometimes a club membership fee is charged.

Ferry - How can I get to the Isle of Wight?

Taking your own car and arriving at your own pace is a fantastic way to start your holiday. To help you book your ferry, click here and choose the route and budget that suits you

FISHING- When can I fish and what licence do I need?

There may be statutory requirements regarding rod licences and closed seasons in the area you wish to fish. It is your responsibility to check this. Visit or call the Environment Agency on 0370 8506 506.

GIFT VOUCHERS - Do you offer Hoseasons gift vouchers?

Hoseasons gift vouchers are a great present idea! They can be redeemed against any holiday featured in any of our brochures or on our website. You can order online here. Alternatively, you can e-mail us at with your requirements. If you would like to use your Hoseasons gift vouchers to pay for all or part of your holiday, you will need to make your booking by phone.

SMOKING BAN - Does the smoking ban apply to your accommodation?

Smoking is prohibited in all enclosed public spaces in the UK. This means that smoking will not be permitted in enclosed communal areas, including on-site restaurants, bars, swimming pools and leisure facilities. No member of your party is permitted to smoke in a property listed as non smoking

SPECIAL REQUESTS - What should I do if I have a special request?

Please remember it is always worth asking if we can accommodate any special needs or requirements you may have, such as a non-smoking accommodation, sea views or a specific location, etc. Please check with our booking team on 0844 847 1356.


At selected locations, you can take a 360º virtual tour of your holiday facilities and accommodation on our website. This gives you the chance to get an all round view inside your holiday home, or perhaps a look around the clubhouse, swimming pool or grounds.

Where you see the button below the thumbnail pictures of the park, click on it to view the virtual tour.


These can be found on our website on the park decription page. The results have been compiled from questionnaires sent to previous customers about their location, accommodation and their whole holiday experience.

TOURIST BOARD GRADINGS - How can we be sure of the quality of your parks?

All accommodation must meet our own exacting standards to be included on the Hoseasons website. However, where individual parks and holiday lodges have been graded by one of the tourist boards (Visit England, Visit Wales or Scottish Tourist Board), the symbols have been included for your extra piece of mind. Not all lodges and parks choose to have their accommodation graded, so that doesn’t mean a lack of a symbol implies lesser standard
Hoseasons is a trading name of Wyndham Vacation Rentals UK. Registered in England and Wales. Company Registration Number: 00965389. VAT Registration Number: GB 598 22 99 77. Calls may be recorded for training purposes