out of 10
The whole place is too big for the facilities available. It is nice enough in location and the caravan good, but the pool was freezing, crowded and a stress factory. In theory, taking shoes off before changing is fine, but there was a tiny area in which to do this meaning lots of hit, cross parents falling over each other. On the way out if the pool there were no changing room, with many families gathered like homeless people under a bridge in the corridor outside the cubicles.
Outside was nice enough but very few paths make it dangerous, especially with giddy kids. The park areas are a good diversion though. The lake is picturesque enough too.
Parking follows a similar theme with nowhere near enough spaces for residents in the centre. Indeed there was a fairground occupying useful spaces, looking like an empty 80s throwback.
Entertainment was okay on an evening, but again massive over crowding and a silly orderly queuing system at the bar. The insistence on a conga every evening that snaked round the room, but was often stationary meant many people were trapped at their tables whilst it died. Special mention that at the kids Halloween disco, no member of staff thought to challenge the idiot dressed as Freddy Kruger complete with burns, hat an knives. I'm a moderate guy, but when he stooped and waved his murderous fingers St my 6 and 3 year olds I wanted to...
I'm no snob but some form of crowd and quality control please. Don't leave it to customers to do this and take some leadership.
The wood painting activity was nice though and provided some great family time, and a special mention to the facilitator (Katie I think) as she was a natural with the kids. Also the food was good, from the burger at the bar to Pappa John's and the Chinese buffet...all decent value.
A few little details too, the fire with no fuse and the lower rate number for ordering delivery from Pappa John that was not operable? We also saw the delivery car parked up with do much bird poo on it I doubt they actually offer delivery despite it being advertised. Lack if care and attention everywhere.
Check in and check out were also a struggle amongst the crowds. The best times were spent off-campus at Bamburgh, Seahouses, Holy Island and a nearby honey farm. Go to Northumbrrland it is beautiful, but until Haggerston Castle sorts out its capacity issues maybe go B&B elsewhere...not to mention 2 light fittings that fell out in our friend's caravan. Oh, I mentioned it.
All in all if feels like they are trying to make as much money as possible by cramming in the families, but they are unwilling and unable to accommodate them. If you can, save up and go to Center Parcs. Considering we went in October, the summer friends must be a sight to behold.
Thanks but try harder.
Confirmed guest, 2015-10-30