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Real reviews, from customers like you.
10th - 26th APRIL
All breaks for all arrivals
The car park was next to our caravan and was very noisy all the time with comings and goings. Also the childrens playground was next door as well. As were all elderly you would have assumed they would have put us some quiet.
Although the caravan its self was to a good standard, the facilities on the site was awful. The website advertised an indoor and outdoor pool, when we got there there was only an outdoor pool which had closed the day before. The club house was poor so barely spent any time there, the staff on reception were very unhelpful!
Quiet park with short walk to beach. In nice weather the outdoor pool is lovely. The staff in the club work hard and the kids entertainment was good. The only thing lacking was a decent shop. We had to keep driving to big tescos, not far if you have a car, but i prefer to walk once on holiday. Food on camp was reasonably priced and good, but was not available all through the day which was a bit annoying if you wanted a late or early lunch. The kids sweet bar was fantastic and had really reasonably priced items from 10p up. We had a relaxing time in our clean spacious 3 bed caravan. We would return.
I chose this location because I needed somewhere close to family. The caravan was very much below standard. I did not go to report these matters as they should have not existed in the first place.
1. the toilet stank like a urinal. I cleaned the toilet several times, bought bleach and washed the floor. the smell still remained. I them found the cause, under the rim. It took 5 cleans with cleaner to get it cleaned. I have a photo of one of the cloths.
2. The bulb in the passage to the bedrooms was out.
3. one of the stools was wobbly, screws were badly fitting.
4. The shower changed temperature when being used. When it went to very hot it was dangerous especially as I had 4 young children using the shower.
5.The TV was far too small for the caravan and therefore difficult for us all to watch.
6. Today and when on holiday one tends to have wine with a meal. There were no wine glasses, so a special bottle of wine to celebrate us all together had to be drunk out of tumblers.
7.I went over to the clubhouse on 3 occasions to link up to the internet to find it was down.
8.A large Porsche 4 wheel drive parked in an area where parking was not allowed and on the bend out of the site on a daily basis. This obstructed the view and narrowed the road.
Dangerous!!! I have a photo.
I have used you before and had no complaints. These faults are all due to bad management of the site and customer care of this particular caravan which was 38.
I may want to return to this area during the next year but feel at the cost I am not getting value for money from this site.
Great week in Osprey caravan. Caravan was clean, as was the park. Our children are 7, 5 and 3 and they loved it.
Holiday park is fine but would recommend if you like quiet, fishing lake good and used by members of our party. Good base for seeing north Somerset
Lovely park especially the lake with its friendly ducks who wandered around the campsite just perfect, the only thing I can suggest is maybe net curtains in the living rooms.
We stayed for one week it is very peaceful and relaxing. Staff are very helpful and friendly. The bar area could do with brightening up. We found that if you are not in the bar by 1800 then you will not get a table. This is very frustrating when you want a meal.
We picked this particular park because of the lake for fishing. The accommodation was lovely, obviously quite new, very clean and well equipped and ours was in the perfect location right by the lake. The Holiday park isn't very big but was clean, tidy and quite quiet. We didn't see much of the entertainment, the childrens entertainers worked hard in the evening playing games etc and the younger ones enjoyed that. The bar was nice, we didn't eat there but lots did. The outside pool was nice and there was a small play area for kids between the age of about 5-9. It would have benefitted from an area for kids to run around with a football but there was a park a couple of minutes walk up the road. The fishing was very slow and despite many hours of fishing we only caught a couple of fish and a couple of eels. We saw a couple of 10lb + fish caught by others but all agreed it was hard going, which was a shame. The Holiday park is within walking distance of a number of supermarkets and the beach.
Heated pool was too cold. Restaurant/bar was closed at wired times.
Entertainment consisted of a lot of bingo and not much else.
Overall was so bad we left a day early
Had a great holiday
The lady on reception was the rudest person iv ever met, the play area was not an adventure playground as thought, the entertainment for the children was great but not long enough, and there was no inside pool so the children couldn't go swimming at all because it was too cold, the outside pool was not heated, it was a good job that the surrounding areas had lots of fantastic places and things to do otherwise we would have left as soon as we got there. The caravan itself was nice.
This was our first time at lakeside.we didn't know what too expect.it was great.
We had the heron 6 caravan which was better than we were expecting as this is the cheapest van on offer.
Staff on reception and in the clubhouse were great.always happy to help.
Our two young children had a wonderful time.especially in the park and outdoor pool.
We enjoyed it so much we will be going again next year.
The site is quite tightly packed with very limited parking, you are not allowed to park next to your caravan! The bar/club was very dated and dark and when it was busy almost impossible to have a conversation. The pools, whilst quite small, were very well kept and the kids loved them. Our caravan was a Puffin 6 and as we had booked the cheapest, we're pleasantly surprised, it was well equipped, clean and tidy. We only had 2 issues with the caravan, firstly the mattresses have a rubberised coating on them, for obvious reasons, but this made it very hard to keep your bed sheets on the bed and you would wake up finding yourself stuck to the mattress. Secondly, our shower only worked for about 30 seconds before turning into a trickle. We did report this but nothing improved.