out of 10
We paid extra for the better caravan, on arrival there was no grill attachment, there were hairs on the bed clothes, when you arrive it was too late to get any pillars, so I never slept the first night due to low pillar as I suffer with high blood pressure, there were no spare ones. On the second day we had took our own food for breakfast so that we could get out quicker, it took two and a half hours to fry sausages as the gas was very low. Also the table was absolutely wobbly, you could not sit and eat at it, then the grill had no attachment, so it was extremely dangerous, it was roasting hot and we had to use our hands to remove it. It was the final straw and we asked for someone to come a look at our problems, we were told that the gas was normal, so it would take us hours to cook breakfast every morning, he would come back to fix table as we were in the middle of cooking, and nothing was said about the grill attachment. He came back a little later and banged nails into the table, that was all, he never said anything about a grill attachment. I ended up throwing all the eggs, bacon and sausages out as it was impossible to spend all the hours cooking them, in dangerous conditions and with little gas. You are only there for a small number of days, you don't envisage the problems we had. We felt as though we had the caravan with faulty equipment in that the holiday use to store. We also could not believe that we had to block out the nice weather with the curtains closed due to lack of privacy, other caravans around us where doing the same. Very, very disapointed as we have been on occassions before in past years, someone told us it had been done up, but to us it was about making money, and less care for loyal customers.
Confirmed guest, 2015-08-28