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Real reviews, from customers like you.
10th - 26th APRIL
All breaks for all arrivals
We have had a wonderful holiday, park was very pretty staff very helpful ,the only down side was the caravan accommodation which was dated and dirty, curtains didn't draw hooks missing ,mold all in the shower cubical, stains on the carpet also thick in dog hair, this had been missed with the hoover crockery full of tea stains, as this was a dog friendly van you wouldn't expect it to be perfect but you wouldn't expect to have clumps of hair left from the last dog, it also must have had flees as we all got bitten, my dog was treated before we came and again as soon as we got home, after buying bleach and two hours cleaning we were able to start our holiday, we were the only van that had our own private lake right out side our door no way of missing it good job we had wellies, we had no can opener ask housekeeping for one they said they hadn't got one but did find one in the end this was so bent it didn't work they found us another one that didn't work so we ended up taking our tins down to the restaurant for the kitchen staff to open, we are coming back but not in a caravan they do need sorting, or some new cleaners as the young people we saw cleaning have no idea how to clean. the money we paid for the holiday was very over priced for the accommodation we had to stay in.
caravan clean, swimming pools too small and cold, plus the shower in the pool did not work. could do with a shop on the site. not across a busy road
Complete lack of staff.
Little entertainment due to staff shortage
Caravan placed outside the campsites toilet, wash and bin area so very noisy at times and smelly not great with a baby and a 5 year old.
Very unclean both in terms of the caravan and the park overall which seems uncared for and run-down.
Have stayed twice at Rookley before, but will not be returning. Most disappointing.
My two year old luxury caravan was very much below standard and damaged. The site needs a lot of tlc to bring it up to the standard of other sites I have stayed up. Two waste areas near the main building which, on war days, stank. informed reception that curtains kept falling off and assured maintenance would repair but never happened. Restaurant got got food orders wrong, ran out of items etc. main complex didn't ope till 9 am.....I could go on! beautiful lake and some very helpful staff
What a beautiful place our carvan (with a dog) was great overlooked the large lake.
Drinks are a bit expensive but ok.
Food in the restaurant was good and lots of good offers.
The dog was welcome everywhere.
And the pool was nice and clean.
Can't wait to go again.
Best place ever stayed.
I would recommend other friends and family to stay at Rookley Park.
Overall we had a great holiday. Unfortunately, the outdoor pool was closed during our stay, and the shower in the indoor pool was not working. There were a few other, minor issues such as some lights in the caravan not working, public bins overflowing and perhaps a slight lack of privacy, with cleaning staff walking around the caravan daily instead of using the paths, but the grounds were beautiful and the country park facilities provided everything we needed so I would happily stay there again.
Needs a good clean.
Have stayed here 4 times now, and has always been brilliant, unfortunately this time the caravan could have done with some updating, had road contractors staying at the site which took the holiday feel away some what, but all in all myself and the kids had a fabulous time.
Nice clean cottage. We were out most of the time so didnt use the park facilities but they appeared to have everything you might need. Central location on the island so nothing was too far away.
cheaper than other parks.
get what you pay for, hygiene in the caravans is very poor
Lovely park and excellent location but could do with a clean/tidy up. Area where all old appliances and general rubbish was a mess and really smelt. Grass around pool area needed a cut.
We were so impressed with the lodge, it was lovely and comfortable. The washing machine was a bonus!
We love Rookley Park and will return. However, the cottages could use some TLC with decoration and general maintenance now starting to decline (this can be said of the entire place really), the public areas including the bar area could use a really good clean including the soft furnishings. Public facing staff are fantastic and very helpful but the management seem to coast around looking important without actually achieving anything. Overall it's a great place but it could do with it's socks pulled up.