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Real reviews, from customers like you.
10th - 26th APRIL
All breaks for all arrivals
Absolutely perfect for us. Caravan was first class. Only criticism is that some of the pitches are not very tidy and make the site look a bit tatty here and there.
staff were no where to be seen on check out day
Caravans cramped together,
Club on site poor
Really enjoyable break and very reasonable. Very impressed with beds being made up as we had travelled from Hampshire anda welcome sight for us!
The caravan and
site were excellent the staff were not helpful I booked the holiday and was advised in the description of what was included was advised that a welcome pack was included but was not there when we arrived and in the information pack In the caravan this was also stated that welcome pack included I asked about this at reception on the day we arrived and was told it was no longer included and when I mentioned it stated it was included in the information pack I was told it would be delivered to the caravan the next day but it never arrived so this is why I have marked the staff as 1 they did not seem bothered about this terrible customer service when the customer does not matter and is left feeling they are an inconvenience just because they ask for what they have paid for
I have to be honest and say the caravan was a shambles, it felt like I had walked into a caravan that dated back to the 70's. Some of the curtains and blinds were broke and the carpet smelt, also one of the bed duvets was covered in dog paw prints and clearly hadn't been washed properly. The park itself needs modernising, the arcade only had a handful of machines to play on. The only positive thing I can say is the staff were very friendly.
Access to and from main road dangerous - entry too sharp and poorly signed; exit relies on local knowledge of motorists on dual carriage-way.
Entrance barrier did not recognise car registration numbers and reception did not mention code number.
Roads on site rather narrow and some T junctions had poor visibility. The route from entrance, past shop etc. is very poorly indicated.
However, site has much potential and more could be made of stream and walks.
Staff & caravan where fantastic, folk should be aware though it is not near to southport it is a good few miles away, not the coast or any local amentities
Holiday was fine staff friendly and helpful only one key between five adult's which meant we had to come and go together not much to do on site but it was the end of June and just before the start of the season which is what we new any way all in all we enjoyed are stay and wood go back again thanks to all the staff
Pleasant site. Staff friendly and helpful. Only downside limited pool opening times at this time of year.
Great time,caravan was lovely.
Southport beautiful great bus route and train great place
This is our 6th visit to riverside and we have always enjoyed it. The only thing that I would say is that we missed having the 47 bus coming into the park taking us into town or Liverpool
ANTS IN CARAVAN REPORTED NOTHING APPEARED TO HAVE BEEN DONE, BOUGHT OWN ANT POWDER TO RESOLVE PROBLEM. 2 CUPBOARDS HANGING OF HINGES NOTHING DONE. PLUG MISSING FROM BATHROOM SINK REPORTED NOTHING DONE. BED SHEET FOR DOUBLE BED TO SMALL T0 FIT.
OVERALL WAS AWARE OF SITE OVER MANY YEARS AS TOURING CARAVANERS AND ALWAYS HAD A HIGH REGARD FOR THE SITE BUT FOUND THAT CHANGES WERE NOT IMPRESSIVE BY ANY STANDARD, HOLIDAY VANS AND RESIDENTIAL APPEARED NOT TO INTERESTED IN MAINTAINING A GOOD ENVIRONMENTAL, OUTSIDE THE VAN WE HIRED THERE WERE AT LEAST 13 BROKEN, SOME DANGEROUSLY SO, SLABS. VAN HAD SOME GOOD SPECIFICATIONS, BUT UNFORTUNATELY THE KITCHEN AREA FLOOR HAD APPEARED NOT TO HAVE BEEN CLEANED AS THERE WAS STILL CRUMBS, NAIL CLIPPINGS LYING AROUND AND TALC ON BATHROOM FLOOR. WE LEFT ON THE THURSDAY INSTEAD OF THE SATURDAY.
On arrival at caravan no hot water, on checking pilot light, not lit, and trying to ignite it would not stay on, called out duty warden, who also could not get it to work, u would think those items was tested before arrival. After all it is gas we are taking about.
Had to be moved to an upgrade that night but to check with office, next day to c if we could stay there. Next day no problems rest of hols ok.