out of 10
I don't want to sound too negative - we did have a good time, but it doesn't compare to Haven. We've stayed with them probably 20 of the last 25 years, but they don't have a site on the Isle of Wight.
Our stay with you was ok, but included some notably frustrating elements, which began right at the very start of the booking; your website allows 7 night stays and 3 night stays, but not 10 nights stays, so I couldn't book online. I phoned up and the lady eventually sorted it, but I had to pay 2 lots of cancelation insurances fees, etc.
When we arrived (early evening) reception had closed and the sign said to collect keys from the main centre (no directions). Check-in was being dealt with by an, already busy, member of security. They showed us the position of our caravan on a map (#40 Bluebel) but if wad frustratingly difficult to find.
The caravan was ok, not as good as we've had with Haven, but acceptable. It was described as 'formerly gold', but it was never a gold - quite basic, lacking storage, and not a single hook or cushion, etc. the grass around it was in poor condition, had the remains of some kind of impromptu ex-flower bed, the grass was also covered in dozens of cigarette butts (I am not exaggerating).
We paid for WiFi at the caravan, but it never worked properly. We complained to the girl on reception who said it was a private company and nothing to do with the site (obviously it was, or at least they were sub-contracted by you), but she gave us a phone number which we called. They suggested a few things, but they made no difference and we didn't pursue the matter as it was just too frustrating.
Food in the restaurant was average, at best. Service was slow and there were mistakes on our order on both the occasions that we ate there. The swimming pool and games area were disapointingly small.
One of the main reasons we chose this site was that it had its own beach, but the pebbles/rocky reality was a real disappointment.
All in all we enjoyed ourselves, but I'm afraid we won't be back; no offence, but Haven just do it better.
Confirmed guest, 2017-07-31