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Real reviews, from customers like you.
A lovely relaxing break, have already recommended to several people and would love to visit again.
We have stayed in a couple of your lodges and I think this is one of the worst. The finish to your lodges here desperately needs looking at. We stay here for a week and we thought the sheets on the beds or towels would have been changed. Also the cleaning of the lodges was not very good, my wife had to clean every wear before we move in any items. We had to ask for a hoover as well. We will not be staying at this one again.
Lovely surroundings, Lodge very comfortable, would have been improved by better disabled access.
Had a meal in the restaurant which was excellent.
Our only complaint was that I was unable to contact anyone on 3 of the emergency numbers and the 4th was not printed correctly.
Easy to find just off the A30, easiest & quickest check in ever staff throughout our stay were very helpful, nice food in the restaurant at very reasonable prices.
Excellent all round. Had a great weekend
Disappointed at being told food served til 10 pm every night buy when turned up at 7.30pm on a Sunday was told kitchen closed and had to pay 20 pounds for taxi to nearest pub so we could eat as nothing within walking distance. Other than that staff helpful
we really enjoyed our stay in our lodge . we paid to go for the meal and entertainment .was a little bit let down with the entertainment as in comedien he was awful so if he where to appear there again it would put us off going ...dont think it was worth £30 ...
Lovely locationl. Asked reception a couple of times for places to see and do, very helpful.
Before arriving at the site i pre-booked a table for Saturday evening meal.Also on checking in i confirmed table booking only to be told that it hadn't been put in diary but not a problem we could have a table upstairs in the restaurant as there was a function on downstairs. On arriving at the restaurant on the Sat evening we were told that the upstairs was closed and that we would be sitting downstairs at the edge of the restaurant full of people attending a quad biking presentation which by this time was already quite noisy and we did not want to be part of it.
Having explained this to the staff we were then kept waiting a further 20 to 25 mins whilst they tried to sort something out. Eventually they agreed to place a table upstairs just for us which wasn't a problem. They promptly sat a young lad up at the bar which i add we could not use, to keep an eye on us or thats what it felt like as he didn't actually do anything with regards to serving us. We were compensated with a bottle of house wine, but all felt that the disruption had tainted what was otherwise a very good stay.
we may have to try a different venue next year.
I also add that we had previously stayed here earlier in the year and the service then was far superior to this stay.
Lovely weekend away,Lodge very clean and warm. Loved the hot tub.
Great location. Wasn't sure if I was meant to go straight to the lodge or not. But the staff were friendly and guided me to my lodge.
En suite shower was broken but the staff gave us a free meal as compensation. We were offered to be moved but we liked the location of our lodge.
Great location friendly staff and nice clubhouse
The bed in the were
Lovely lodges in a great location. Well worth paying the extra for the VIP lodge to have the hot tub this was well used.