Real reviews, from customers like you.
On getting there the hot tub was stone cold. The power was off on the hole site
The next day we had no water.
Cound not use the hottub for 24hrs as needed to heat up. The cabin was nice but bathrooms molding and needed fixing
Hottub lid was falling apart and jets not working
Other than that was lovely
Lovely cottage with great views. Lots of peace and quite and space. Wifi was poor and would benefit from a small onsite shop. Entertainment team were great but a poor turn out made it hard work for them. Could do with a few more lodges with a hot tub. But a fantastic week enjoyed by the whole family.
Lovely accommodation but whirlpool bath didn't work. Pool lovely but could get crowded as not as big asking the picture. Poor choice for food in the club house unless you love burgers at hot dogs. Loved the holiday but a little disappointed given the price
Very tired and outdated. Facilities not as described on website i.e. no sauna, no Wi-Fi, no indoor play area for the kids (apparently not open until the holidays).
Pool area disappointing. Small pool for the amount of people the place can accommodate. Not user-friendly. We went to use the family changing facilities but there was no shower or locker in there. We ended up having to change the kids by the pool as it was easier and we walked back to our lodge in our swimming costumes to shower and change! The shower which guests are supposed to use prior to swimming basically flows straight into the swiming pool!
On a positive note, the staff were friendly and helpful. They did move us to a different lodge when we complained that ours was waterlogged and smelled damp. In the new lodge we had a problem with ants in our toddlers room. They came and dealth with it promptly and were very apologetic. Staff apologised themselves and admitted the place needed money spent on it and modernising.
Lovely site with a nice pool. The staff were friendly and they provided some great entertainment for the little ones. Great value for money too, we will definately come back in the future.
We had a great holiday, but a bit disappointed as we were told there was a games room including pool table which my son was looking forward to, however this was not there. Driving range, pool, golf & tennis all good though.
Got discount using Tesco Vouchers. Lodge very clean and presentable. Nice to have many towels and even toiletries supplied! Staff helpful. Pool and spa very nice. Didn't use gym or classes this time but will be back now we know how it works. Looking forward to update of park as shown by model in Reception.
Had a great week! Staff generally helpful with the exception of the restaurant where further training was required. Great accommodation. Good location to explore Cornwall. Fantastic pool and children really enjoyed the entertainment.
the chalet was first class and cleanliness out standing , but the sight was under going major renovation so some areas looked like scene from the 2nd world war.
We went mainly for the fishing which was ok but we where told that in the future the lake was to be netted and used as a boating lake .
The access to the third pond was near on imposible due to the ground being churned up by diggers.
lovely relaxing stay. Great facilities and the lodge was clean and well thought through.
No wifi, the fact your in Cornwall is a very poor excuse.
No food for residents to eat on sunday lunch, chef said he does not have enough food for four people to linch at 14:00 so don't expect to get feed.
We had phone call from the business development manager admitting it was tired! If the price reflected the current state then fair enough, if it's the same price with the facelift, then frankly we were ripped off. Major networks and missing facilities were not made clear in advertising the facility, therefore it was mis-sold.
Beautiful surroundings, nothing much around unless you want to drive. Lodge was lovely and enough space for 8 of us.
I had a fantastic stay and went to reception to enquire about booking another break and the receptionist couldnt be bothered to speak to be just passed me a flyer! really dissappointed
Wi fi was very slow