Real reviews, from customers like you.
Great site, lovely staff and the caravan was very comfortable. It needed a table and chairs on the decking do we could appreciate the weather and the view.
The dining facilities on site was a bit limited
Awful dirty lodge. Green moldy decking surrounding the lodge. Hot tub didn't work properly. Basically told they worked when they first went in. Considering the beautiful location the lodge was a let down. Food in club was yummy and never disappointed. More interested in the golf clients. The six seater dining room table was only 5 chairs as other one was broke but still left in lodge. Shower curtain was dirty and all the wooden floors were sticky. Didn't use the oven as it was not clean. Beds uncomfortable and pillows were lumpy.
Great trip, lovely luxurious lodge and hot tub, friendly staff
The site overall was pretty shabby. The play area needs updating along with the pool area and changing rooms. There was no entertainment provided even though we were there during the Easter break which was disappointing. There was no shop onsite to provide essential items such as milk, bread etc.
We wouldn't return to this site.
Great place, we had a relaxing time and the hot tub was a bonus. Would visit again.
This is the worst holiday that we as a family have ever had. We went for October half term, and were really looking forward to it, as we were going with friends. However, the lodges - although looked 'pretty' were dirty. The en-suite bathroom in our lodge stank of wee, and the 'gaffer'tape holding the bath panel on was particularly effective - not. The downstairs shower was blocked and flooded, and when we pulled back the foot stall in the lounge to check that our children hadn't dropped anything under it, we found about and inch of dust, and pieces of toys and sweet rappers from previous clients. The hand rail and stairs were sticky, and I had to clean them. The pool area was dirty, and my 13 year daughter refused to go in again. There was a rude swimming instructor who kept shouting at my children and my husband then told him to stop it as he was ruining their time in the pool. I pointed out to the owners that if they rented the pool out to private swimming lessons, then maybe rope off part of the pool, or do it at specific times, but it appears that whenever my family went down he was always there. He shouted at some other people also, as they came to speak to us about him telling us that he kept on shouting at their children for jumping in the pool - clearly to me jumping in a pool is part of water fun - not diving - this was not allowed but jumping, and to telling them to keep getting out of the way. On our last evening after he again started to moan at my family we decided we wanted to leave early - we would have gone that night but unfortunately our friends car had a light go out and we had to stay put. The next morning we were up to get away as soon as possible, however the office wasn't open and there was nowhere to leave a key - so we had to wait. The start of the holiday did not get off to a good start, as within the first half hour our friends son went out to play only to be called 'English scum' - luckily because he is deaf he didn't hear it but his dad did. This was nothing to do with the owners in anyway, but it indicates maybe some of the not so nice owners or rental people that it attracts from the area,to the caravans that were situated around the play area and beyond.
I didn't complain when I returned from holiday, in all honesty I was just so relieved to be back home and upset with the awful experience, however, having just returned from another break booked with Hoseasons in Suffolk, and finding the lodge to be the cleanest and with the most helpful and friendly owners, I felt that maybe I should share my unhappy experience to warn other families. I am sure there are lots of people that have had a lovely time here, unfortunately, we didn't I would not recommend it under any circumstances.
Overall park was ok. Disappointed about the bowling green, should not advertise having one if cannot use it. Steam room and sauna not very hot.
Excellant quiet site well kept and peacefull in nice country location. Had nice mini break there and would definitely think of going there again.
Enjoyed our stay so much extended for an extra day! Staff were very helpful.
very nice place to stay and friendly staff.
would recommend clean, tidy, friendly staff.
We have been going to penrhos for a number of years and we always enjoy it and now my children have grown up I have someone to play golf with happy days!!!
Good location for visiting our son at uni. Nice lodge and plenty to do in the area.
Enjoyable holiday lodge was absolutely gorgeous. Well equipped lovely rooms . My only criticism is that the gym could do with been updated but that's all park was beautiful staff really friendly and helpful . Would definitely stay here again