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Real reviews, from customers like you.
Nice place, accommodation excellent, looked like new large cabin. Quiet time of year (Nov) but facilities open. Have ben before, would go back for a short break.
The deluxe lodge was fantastic apart from no hand towels or bath mats in either of the bathrooms, o.k so bath mats aren't provided but when it says towels provided you automatically expect hand towels. When I spoke to reception about this the girl looked at me very strangely! Swimming pool was freezing due to the extremely rude life guard having all windows and doors open around the pool area, not good at the end of October, hence the fact we only went swimming once so didn't get full use of the facilities which we had paid for. Overall the customer service at Riverside was pretty poor and I got the impression that we weren't welcome when we spoke to staff regarding these issues.
Our second time staying with you and it was to it's usual very high standards. However, we stayed with you from 18th-25th October (Leicestershire and other places half term) as we did last year but were disappointed by the lack of kids entertainment and also the swimming pool opening times. The pool was opened more after we had spoken to the lady in the site shop about this which was great but was confused as to how last year there was both entertainment (albeit limited, but this was fine) and longer pool opening times.
Excellent accommodation, superb location
Great place to stop
Very well placed to explore surroundings. Well run and maintained park. Staff were very helpful. We had a fault with a tap and it was addressed immediatly. We are very pleased to have found this park.
i have been to this park many times and have been quite happy with it however I do feel they could do more on the entertainment yes there is a kids disco followed by an entertainer on Saturdays but not a lot on other nights. they had advertised entertainment for sunday but was cancelled this happens all the time when we are on the site,
Low score for faculties as the Swimming pool not working which was disappointing.
swimming pool closed for the week we visited due to staff illness.Noise experienced from pumping drains 8am and 10pm some days.Was going to book fishing for guys got permits then dsicovered bait available 5 miles away ! not ideal ,so cancelled
Couldn't have asked for more fantastic
Superb holiday park