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Real reviews, from customers like you.
10th - 26th APRIL
All breaks for all arrivals
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Absolutely beautiful setting, lovely and well cared for accommodation. Loved it!!
Found the staff very helpful. Site very well kept. Location very nice and quiet.
Riverside is a beautiful, quiet park. The staff are ever helpful and friendly.
This was our 7th stay there and we will be back again next year.
Myself and my family (husband and 13 year old daughter) stayed at the park 24th August - 28th August 2015. Upon arriving at the park we were very impressed with the location of the park. The caravan (Bamburgh 186) looked in good condition, and seemed to be clean. When my daughter went to go to bed in the twin room on the first night as she pulled back the covers the pillow and the sheets were covered in foundation and lipstick. We then checked the double bed and the sheets in the double bed were covered in long black hairs and also what appeared to be pubic hairs. When I moved the pillow there was a dog biscuit underneath. So clearly the bedding had not been changed prior to us arriving. This is not acceptable from a hygiene perspective and also I suffer from asthma which is triggered by dust and long haired animal dander. For all I know a long haired dog could have slept in this bed which could have triggered an asthma attack. On the night we telephoned the out of hours security and they delivered clean bedding for us. Having to change bedding late at night is not what I imagined doing when we had been travelling all day to get there! Two ladies from housekeeping did turn up at the caravan the day after to apologise and admitted that this was not acceptable.
The next part of my complaint is with regards to the intermittent water supply during Wednesday and Thursday. On Wednesday morning the water pressure was extremely low, there was not enough pressure for any of us to get a shower. We were going out for the day and did not return until early evening. Upon our return we found there was no water at all. My husband telephoned the out of hours security and he was told that the water was due to failed pumps and that they were working to resolve this as soon as possible. Around 10pm a man turned up with 6 litres of water. The water was then off all day on Thursday too. No more water was delivered on Thursday. So we had to make do with 6 litres of water until the water was restored when we got up on Friday morning at 8am. So we had 6 litres of water for the 3 of us (plus our dog) for 34 hours. We were supposed to be able to use 6 litres of water for drinking, cooking, flushing the toilet, washing ourselves and washing the dishes (bearing in mind that we normally each drink 2 litres of water per day). This is not acceptable. We paid £315 for this break and as a bare minimum we would expect to have clean bedding and a reasonable supply of clean drinking water. We were unable to get a shower after Tuesday night (we couldn't even get a shower on Friday morning as the water was still at a trickle). When we are out all day in the hot weather we had to have a wash with baby wipes as we needed to use the water you gave us for drinking and food preparation. We enjoy our caravan holidays and this is the first time we have used this company and we have left with a very poor impression. We travelled 220 miles to get to the park which took 4 hours and the service we received was not to an acceptable standard.
When we arrived home we complained directly to the holiday park and received a partial refund.
Park itself nice location by the river, good for exploring surrounding area. Has a good kids play area and pool. Restaurant/bar/club didn't look up to much and we therefore didn't use.
Fab booked up the lodge as soon as we were home for next year it was fab for the dog with having the enclosed veranda just wish it had a bbq x
Did not think the caravan I stayed in was value for money or up to a modern standard . I will be back as I love the area and the site .
Lovely site caravan big and spacious clean and tidy wonderful area to visit coast and countryside
Loved our holiday! The pool was quiet enough even in peak season, nice walks along the river and caravan clean and comfortable. Great location close enough to Bamburgh, Seahouses and Alnwick. The kids are asking when we can go back!
Very clean and nice place to stay. The staff are very helpful and cheerful. Lots to do in and arround the area.
Caravan was clean, spacious and well equipped. We didn't use any of the facilities. Good location for exploring.
The site and surroundings were beautiful. The bar and pool area could do with some updating though
I would stay here again as the location is excellent for visiting Alnwick, Banburgh, Seehouses, etc. The surrounding countryside is beautiful.
The park is quite well maintained and has an abundance of rabbits every morning.
The facilities are basic with the pool being very small.
The food offered at the bar area/takeaway is poor quality with very small portion sizes for the price.
Fantastic family friendly park, beautiful surroundings, very clean, safe and quiet site.. "10 out of 10" I will be back
Excellent, we had an amazing time, lovely place and lots for the children to do. I would definitely recommend.