Once a booking has been confirmed by us, alteration fees will apply should you require us to amend or re-invoice your booking for any reason. See point 5 of our Booking Conditions.

Start days are usually Saturdays, but where there are other start days, it is shown in the cottage details. Start days for short breaks are normally Mondays (4-night break) and Fridays (3-night break), but other start days are available - see ‘Short Breaks’ for further details.

Full instructions for finding your cottage will be sent to you with your booking confirmation. You will also receive an arrival advice form which you will need to complete and return to the cottage owner or caretaker. In addition, you may be asked to telephone three days before arrival to confirm your estimated arrival time.

Please follow the guidance times on your confirmation for arrival (usually 4.00pm). Please do not arrive any earlier than this as time is needed to thoroughly prepare your accommodation between visitors. If you are expecting to arrive later than your specified arrival time, please telephone the cottage owner or caretaker (as detailed on your confirmation) to make arrangements for collection of the keys.

Please ensure that you leave your cottage by 10.00am on the day of departure.

Registered assistance dogs will be accepted free of charge at all locations on this website, subject to availability of suitable accommodation.

All cottages provide bed linen free of charge and beds are made up ready for your arrival. Linen is changed weekly (on request) for holidays of more than one week. Cot linen is not provided – please bring sheets, pillows and duvet/blankets with you.

Many cottages provide towels (one bath and one hand towel per person), and in some cases a small charge is applicable. However, not all cottages provide towels, so please check individual cottage descriptions for details of what is provided. Any towels provided must not be removed from your cottage during your stay. Tea towels are always provided.

If you have to cancel your holiday, please call us immediately.You must then confirm this cancellation in writing, as the cancellation is not effective until we receive your written notification. See point 6 of our Booking Conditions.

The cancellation form is available here.

At some locations, there may be a change to the normal start day for Christmas and New Year bookings to fall into line with the days of the week on which these holidays fall.

Your accommodation will be thoroughly cleaned before your arrival. As a limited amount of time is available to clean between holidays, please help us to maintain our standards by leaving your accommodation and its contents in a clean and tidy condition. Cleaning is not provided during your holiday.

If you encounter any problems whilst you are on holiday, you must contact the owner or caretaker so that remedial action, where possible, can be taken. If your complaint remains unresolved, you should contact us on 0844 847 1356.

The cottage details page shows whether a cot (or more than one cot) is provided. If the cot is a travel cot it will be shown as ‘t/cot’. Cots are only suitable for babies aged under two. There is no extra charge for a cot – but linen for cots is not provided – please bring sheets, pillows and duvets/blankets with you.

Highchairs are free of charge, and where they are available, it is clearly shown in the cottage details. Please note that cots and highchairs must be ordered in advance.

These can be found on our website beside the cottage details and under the customer reviews tab. The results have been compiled from questionnaires sent to previous customers about their location, accommodation and their whole holiday experience.

All distances given on this website are approximate, and for guidance only.

The cottage description will tell you whether electricity, gas and fuel charges are included in the hire charge, or whether they are at an extra cost. Any such additional charges are payable to the owner or caretaker on either arrival or departure.

If gas or electricity is by coin meter, you should take a supply of £1 or 50p coins with you.

If a card meter is fitted, then the description will detail where cards will be available from.

All charges for short breaks will be made on a pro rata basis, unless stated otherwise.

Some cottages allow extra persons on Z-beds, sofa beds or other additional beds. Extra persons who can be accommodated in this way are shown as ‘+1’ or ‘+2’ in the cottage details. It is forbidden for unauthorised or undeclared visitors to stay in your accommodation, as this nullifies the insurance in the case of an accident. See point 3 of our Booking Conditions.

Most properties have a cot which is provided for babies under two only and is free of charge. Babies under two are not counted in the party total.

You can make your choice from three routes specially arranged for you at low-cost rates: Portsmouth to Fishbourne; Lymington to Yarmouth; or Southampton to Cowes. Details of how to book your ferry crossing will be sent with your confirmation.

If you book a car ferry through us, you and all members of your party are subject to the terms and conditions of the ferry operator, some of which may limit or exclude the ferry operator’s liability to you. Copies of these terms and conditions are available on request, either from ourselves or the ferry operator.

Whether you are travelling to the UK or from the UK to the Isle of Wight, taking your own car and arriving at your own pace is a fantastic way to start your holiday. To help you book your ferry, click here and choose the route and budget that suits you.

A rod licence is a statutory requirement for anyone 12 years or over who wishes to fish in inland waters in England and Wales – in Scotland there is no licensing system. No licences are required for sea fishing. Licences can be purchased from any post office or online at www.environment-agency.gov.uk. In addition, you may need a fishing permit (sometimes referred to as a day ticket) which gives permission to fish on a particular water or waters and is issued by fishery owners, clubs, etc.

The coarse fishing closed season (15 March - 15 June inclusive) applies to all rivers and streams in England and Wales, including the Norfolk Broads, but does not apply to most still waters and canals (except the Kennet and Avon canal).

For more information you should check with the Environment Agency on 0870 8506506.

Hoseasons gift vouchers are a great present idea! They can be redeemed against any holiday featured in any of our brochures or on our website. You can order online here. Alternatively, you can e-mail us at vouchers@hoseasons.co.uk with your requirements. If you would like to use your Hoseasons gift vouchers to pay for all or part of your holiday, you will need to make your booking by phone.

If you want to book a holiday with all of the family together or with a large group of friends, please call our booking team on 0844 847 1356. They may be able to help you to book adjacent or adjoining accommodation at the same location.

The cottage details will tell you whether heating is available, and whether it is included in the hire charge, or at extra cost.

Personal Holiday Insurance (including luggage, money and medical) is available.

If you are booking online, you simply pay by card following the simple instructions from the 'quote and book' button when you have found your chosen holiday.

If you are not booking online, it is quickest and easiest to pay by card over the phone, Just have your credit or debit card details ready when you make your booking, whether online or by phone.
Because we incur credit card charges when you book, we must charge 1.99% (minimum of £2) when you pay by credit card (there is no charge for debit card payments eg Visa Debit, Visa Electron, Mastercard Debit, Delta, etc).

You can also pay by bank transfer.
Our bank account details are as follows:
RBS, London
Account Name: The Hoseasons Group
Sort Code: 40-50-30
Account Number: 40298787

For overseas visitors, our Swift Code is ABNA GB 2L and our IBAN code is GB82 ABNA 4050 3040 2987 87.

Please ensure that you quote your Booking Reference Number. All relevant bank charges must be paid by you and it is the amount that we receive that will be credited to your booking.
You must pay the exact and full amount as shown on your confirmation.

If you want to redeem Hoseasons Gift Vouchers against your booking, please book by phone on 0844 847 1356.

If you are booking by phone, payment can be made by cheque or postal order, payable to The Hoseasons Group Ltd.

Please note that this will not secure your holiday unless we receive the payment within four days of your telephone booking.You must write your name, address, Booking Reference Number and contact telephone number clearly on the reverse of the cheque or order.

Please also indicate if the booking has been held in a different name.Then post to: Hoseasons Finance Department, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA.

The deposit payment shown in the table below is needed to secure your holiday. If you have chosen to purchase our Personal Travel Insurance, we will use part of this deposit to pay your premium to the insurers.
This means you don't need to pay us an additional amount at the time of booking to cover your insurance.
This also applies to the charge to upgrade to our standard booking conditions. If your booking is within 10 weeks, then the full amount will be required.

Many of our Hoseasons cottages welcome one or two well behaved pets, and where this is so, it is clearly shown in the description. Pets are charged at £25 per pet per week or short break (there is no charge for assistance dogs – see ‘Assistance Dogs’).

Remember that pets should not be left unattended and should be exercised outside cottage gardens. Some beaches prohibit dogs at certain times of the year.There are restrictions on some breeds and on some animals other than dogs at some locations (see point 16 of Booking Conditions).

If you are in any doubt, please check with our booking team on 0844 847 136. Please note: we cannot guarantee that pet-free accommodation will be free of allergens and details. Different terms apply for our sister company 'Dales Holiday Cottages'.

All accomodation prices shown are per holiday accommodation, inclusive of VAT (where applicable) in £ sterling and are for the property rental (hire charge).

The only additional charges to pay are for Personal Holiday Insurance (including Motor Breakdown Insurance), pets (£25 per pet, per week or short break), and any costs shown in the cottage description (for fuel, for example). Extra nights added to short breaks will be charged at one-seventh of the full week rate (applies to nights in excess of 3 for weekend breaks and nights in excess of 4 for midweek breaks).

Short break availability is clearly shown in the cottage description.
Most of the cottages on our website are available for 3-night Friday to Monday weekend breaks or 4-night Monday to Friday midweek breaks (4 nights for the price of 3). Other start days are available, please call our booking team on 0844 847 1356 for details.

Short breaks are bookable any time in advance, except for:
Easter 21.03.13-12.04.13
May Day 02.05.13-10.05.13
Spring Bank Holiday 23.05.13-31.05.13
Summer Holidays 18.07.13-30.08.13
October Half Term 17.10.13-01.11.13
and Christmas and New Year weeks.
During these periods short breaks can only be booked within 28 days of the holiday start date.

Where '20% Reduction - xx persons' appears at the bottom of the cottage description, a Smaller Party Reduction applies.



If it's just the two of you, or two plus a child under five, you can save on seven night (minimum) stays on selected properties that sleep between 4 and 6.

This offer excludes peak dates (October half term, Christmas, New Year, February half term, Easter, May Bank Holiday and Spring Bank Holiday) and arrivals between 1st June and 26th September 2013.

The offer will apply according to the start date of the booking length. This will mean that the offer will automatically apply to 14 night bookings, as long as the start date of the booking falls within the offer period.

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