Get in touch with Hoseasons

Documents may take up to 1 hour to be sent to your email address, if you haven't received the email after an hour, please make sure to check your spam and junk folder. Sometimes, the email might be filtered into these folders by mistake.
To have your holiday documents resent, please log in to My Account and select the option "resend confirmation".

You are able to view the exact balance due date for your holiday by logging in to My Account. Your balance is typically due 6 weeks before you are due to arrive. For accommodations that are stated to sleep more 10 people or more, the balance due date will typically be 8 weeks before you are due to arrive.

To make a payment simply log in to My Account where you will be able to pay the outstanding balance of your holiday or make part payments.

Check in and out times can vary, usually most accommodations will allow you to check in from 4PM and checkout at 10AM. To view specific times please log in to My Account alternatively this information is available on your confirmation email.
If you have misplaced your confirmation, a new one can be requested by logging in to My Account.

If you are planning on arriving later than your check in time, please follow the instructions on your holiday documentation, to make arrangements for the collection of keys. For some locations, late arrival information can be viewed in My Account.

If you would like to change the date of your holiday, this must be done no later than 10 weeks before your departure date This can be done by logging in to My Account. Please note, a £35 amendment fee will apply. These charges are in addition to any difference in the holiday cost.

If you wish to cancel your Lodges, Parks or Cottage stay, you can do this by logging into your online account. It's important to note that cancellation charges will apply. For detailed information regarding these charges, you can log into your online account or refer to the Booking Conditions provided.
If the full balance of your stay has not been paid yet, you may have the option to change the date of your holiday. To check the availability of changing the date, you can access the My Account section on our website.

Some accommodation owners may request a security deposit, this is a retainer to cover for any accidental damages that may occur. The accommodation description or additional information will highlight any required deposits and to who/when the payment should be made.

To determine if your accommodation offers Wi-Fi, please refer to the accommodation description or available features. It will clearly indicate whether Wi-Fi is available or not. You can view this on My Account.
Please keep in mind that even if Wi-Fi is advertised, we cannot guarantee the network conditions or that it will be "unlimited".

Most accommodations will be able to provide you with cots and highchairs, these can be added as extras when making your booking, or if you have already booked, you can add this on My Account, please note charges may apply.
Please note, we do not include any linen for cots.
All cots and highchairs must conform to British or European Standards.

Sites and accommodations that include designated EV charging points will be advertised and the site or accommodation description will include information of additional charges or power levels if applicable.
Charging is not permitted where an accommodation does not have a dedicated EV charging facility therefore, we recommend that you use charging stations in the surrounding area.

We hope you have the best experience, however, should you need assistance, please speak to the property owner/park reception in the first instance. If you need any further support, please contact us.

Please follow the instructions on your holiday documentation, to make arrangements for the collection of keys. For some locations, late arrival information can be viewed on My Account.

Travel instructions will be sent to you 2 weeks prior to your arrival, this information is also available on My Account.

Some parks will offer activities on site, please check the park details before booking. For those that do offer activities the instructions on how to book this will be available on My Account.

Where available some parks will have restaurants on site, these are often bookable upon arrival. For more information, please check the “at this location” section of the property description or you can access this through My Account.

You'll find details about the local attractions, amenities, and points of interest in the property or park description. Additionally, many owners go the extra mile by providing a welcome pack that includes further information about what else you can discover in the area.

Where fishing is advertised as part of the location facilities, a rod licence will be required and is a legal requirement for anyone 13 years or over who wishes to fish in inland waters in England and Wales. Any further restrictions will be detailed upon arrival of your holiday.

Numerous parks, lodges, and boatyards offer complimentary parking located next to or near the accommodation. In the case of cottages, specific parking information will be available on the property description, and you can easily access it through My Account.

During your stay, you may be liable for any damage you or a member of your party cause to the accommodation or its contents. Please inform the property owner/park as soon as possible so it can be rectified, and in time for the next guests.

Accommodations will be cleaned prior to your arrival, and we ask that the accommodations are left in a similar condition upon check-out. Generally, there isn't a cleaning charge for accommodations unless extra heavy cleaning is required after you leave, or you do not leave the accommodation and its contents as you found them.

We sincerely apologise for any disappointment you may have experienced while on holiday, we kindly advise addressing any concerns or issues promptly while on-site to ensure a swift and efficient resolution, if you require further assistance, please contact us.

We highly value your feedback and would love to hear about your holiday experience. After you have returned home from your trip, you can expect to receive an email invitation from us. This email will provide you with an opportunity to share your valuable feedback.

If you realise that you have left something behind at the accommodation, we recommend reaching out to the park or owner as soon as possible. They will be able to assist you in retrieving your lost item. If you require additional support, please don't hesitate to contact us. It's important to note that while we are here to help, we cannot be held liable for any lost possessions.

You can update your contact details on My Account.

We are a Member of ABTA - membership numbers Y0662 (Accommodation only sales) and L4801 (Package holiday sales) which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only or boat only this protection doesn’t apply. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.

Your insurance documents can be accessed via this link here.