We are dealing with an extraordinarily high number of incoming queries. These will take some time to respond to as we have tens of thousands of customers to help. Your patience and understanding is appreciated as we continue to prioritise customers with imminent travel dates.
Rest assured we will get back to every one of you.
Pay your holiday balance
You can pay your holiday balance online. Simple, easy and secure.
Manage your booking
View booking details, directions and more.
Firstly, please see if we already have an answer to your question below. If you can’t find what you’re looking for, you can always call us. You’ll find our contact details further down the page.
- 1. What happens if my holiday cannot go ahead due to government imposed legislative lockdown?
If we or the accommodation provider have to cancel your booking or you cancel because UK public health measures mean it is unlawful to travel to or make use of the accommodation you booked, you can transfer your holiday with an e-voucher. Learn more about e-vouchers here. Alternatively, you may choose to obtain a cash refund of the amount paid previously for the affected booking.
- 2. How do I pay and when is my balance due?
You can pay your balance securely online through www.hoseasons.co.uk/recall-booking, all you need is your booking reference (on your initial booking email or documentation) and the surname of the lead booker.
An alternative payment method is over the phone via our secure automated payment system, if this is your preferred method then please call 0345 604 3881.
Your balance is typically due 10 weeks prior to the day your holiday starts. You can review your outstanding balance and due date securely online through www.hoseasons.co.uk/recall-booking. This date will also be outlined on your confirmation documents.
- 3. Can I pay in instalments or split payment across cards?
Yes – as long as your balance isn’t overdue, you can pay your balance in instalments or split payments across cards, by logging in at www.hoseasons.co.uk/recall-booking and selecting ‘Make a partial payment’. You will then be able to select the amount you wish to pay and select payment method.
- 4. Can I change my booking?
If you want to change any detail of your confirmed booking, we will do our best to make the changes. You can change your accommodation to another type within the same holiday park for the same calendar year up to 10 weeks before your arrival date, subject to availability. There will be an administration fee payable plus any price difference.
- 5. Where are my confirmation documents and can I request a new confirmation?
Your booking confirmation document will have been sent to you via your preferred contact method (typically email); please note however this can take up to 48 hours after payment. For Lodges & Parks customers, you can also access your booking confirmation online via www.hoseasons.co.uk/recall-booking.
- 6. Can I remove or add extras to my booking?
If you would like to call us on 0345 604 3881, we will be able to assist with the adding or removing of extras.
- 7. What are the check in and out times for my booking?
Full details of your arrival and departure times will be provided on the first page of your booking confirmation which you can access via www.hoseasons.co.uk/recall-booking. Check in to your accommodation is usually from 4:00pm however this will depend on the location you have booked – please refer to your confirmation documents to check this. Check out will be by 10:00am. You may be able to use the parks facilities outside of these times on the day of arrival and departure, but please check with the specific location (contact details are available on your confirmation).
- 8. What facilities do my accommodation and/or park have? (What do I need?)
The location details on our website list all facilities that are available, all applicable dates and also whether they are included in the hire charge or an extra cost. If you are unsure, then please check with the booking team to clarify the cost of any facilities or details can also be provided on arrival. Entertainment and children’s activities are usually free, but sometimes a club membership fee is charged – please refer to the location details for the park you have booked.
- 9. Are towels and bed linen included?
Bed linen and towels are provided in many locations; the accommodation details page will always tell you whether they are included in the hire charge. If there is no mention of bed linen and towels then they will not be provided. Please check accommodation facilities for full details. If you are unsure please check with our booking team.
- 10. Can I hire a touring pitch and/or camp at your parks?
While some of our parks do offer touring and/or camping, this isn’t something that Hoseasons are able to offer. We offer a wide range of accommodations from static caravans to luxury lodges. To book a touring or camping pitch, you will need to contact the location directly.
- 11. I need to cancel my holiday
Should you need to cancel your booking please call us immediately on 0345 604 3881. Please be aware that all bookings are subject to our booking conditions. If you cancel your booking you will be responsible for cancellation charges which are outlined within the booking conditions. If you have booked under a low deposit promotional offer additional charges will apply, which are available for review here.
- 12. How will Brexit affect my holiday?
Many of our customers have questions about what might happen after 31st January 2020 when the U.K. is due to leave the European Union. The political process is still ongoing and we don't yet know the final outcome, however there has been some guidance issued by the government and these are reflected in the ABTA frequently asked questions page. As this is a situation that is rapidly developing, we would recommend that you check back in regularly prior to your holiday. Making sure you have a great holiday remains our number one priority so please don’t hesitate to contact us if you have any further questions or click here for further information.
- 13. How to spot a holiday scam
It's important you know what to be aware of when it comes to scams - please click here for our top tips on how to protect yourself from fraud.