out of 10
Four of us had a lovely week at Horizon View. Initial impressions of the property as you drive up to it, as someone else has said, aren’t great – it looks quite tired and unkempt outside at the front as well as the back - but inside the property is great!
It’s spacious, light, and bright, and well laid-out with some stylish-looking furniture (although one of the leather sofas is quite badly worn). It’s a perfect location for visiting plenty of places, with Hayling Island itself providing excellent facilities. The welcome pack was much appreciated and first impressions inside were that everywhere you could see was spotlessly clean. The beds were comfortable and we had pretty much everything we needed. The views from the balcony were spectacular and we were treated to some fantastic sunsets.
There are, however, some issues that need noting... On arrival, the living area had a very strong smell of dogs. I had spoken with Debby the owner in advance of arriving and mentioned that I am asthmatic and allergic to dogs (when we booked the property, there was either no note of dogs being allowed, or we missed it entirely, but it’s something we usually check for obvious reasons) and she kindly advised that she would ask the cleaners to make sure that they did an extra deep clean so that everywhere was spotless, which I really appreciated. Unfortunately, they hadn’t. Following our noses (mine, by which time, was itching badly, as were my eyes, resulting in the need to take antihistamines and inhalers) we discovered a LOT of fluff, dirt, dog hairs, and general detritus under the two sofas. It took us less than 15 minutes to sweep and mop the floor. The sofas move easily, so it’s not a difficult job for the cleaners to do, especially when they’ve been specifically asked. We also cleared the cushions and the rather shabby throws away from the sofas, as they had dog hairs on them, and wiped over the sofas. We opened all of the windows to allow the air to circulate and by the following evening my breathing had improved and thankfully I was fine for the rest of the week.
A couple of other things – there was a toilet brush left in the downstairs toilet – with the seat down! – and the downstairs shower screen had not been cleaned at all. I noted all of this to Debby in reply to her text on our return (she’d mentioned at the beginning of our stay that she had something personal that she had to attend to, so we didn’t want to disturb her then), but I didn’t hear back from her with an explanation or apology, which is rather disappointing.
Also, the bin lids in the kitchen hadn’t been cleaned at all and it would have been useful to have some oven gloves in the kitchen. The upstairs bedrooms and bathroom were all fine, although a shaver socket in the upstairs bathroom and a mirror in the second double bedroom would have be helpful.
All in all it was a great week and we can recommend the property to small or large groups and anyone who has dogs or isn’t allergic to them, but sadly it’s somewhere that we’ll be able to go back to for that reason alone.