Can you accept shopping deliveries/takeaway drivers to the lodges directly?
Yes, please ensure the name of the delivery matches the lead booker for your reservation and someone is available at the property to accept the delivery.
Can my pets go into any of the facilities?
Yes, there are certain areas of the bar where dogs are allowed, however they are not permitted in the restaurant or the ClubSpa. Pets are also welcome in the Meridian suite in the hotel area when a function is not taking place. Pets are also very welcome in the outside area where food and drink can be ordered.
I’m travelling with a baby, do I need to add them to the travel party
Yes, all of our properties have a maximum occupancy that cannot be exceeded. For example, an accommodation that sleeps 4 cannot accept 5 party members, including babies and/or infants.
Are there any electric car charging points?
Yes, we have four located in the hotel car park.
Do I have to prebook a swimming pool slot?
Yes, one-hour slots can be booked five days prior to arrival by calling the resort directly.
Accessibility
The resort site is flat with just a few slopes. Main routes are tarmacked, with side roads stone. A wheelchair-friendly lodge is available (Alford WF) with ramps provided at other lodges for easier access (Stamford Spa 116, Hazel 3, and Retreat 11).