Every year we have the privilege of helping over two million customers on holiday in the lodge resorts, holiday parks, cottages, canal boats and cruisers in our portfolio. Your safety has always been the first priority for us and our accommodation providers. In order to give you peace of mind in these new times, we have introduced our accommodation providers to steps they may choose to put in place in order to try to reduce the risk of Covid-19 infection during your stay, whilst ensuring you are still able to enjoy your holiday, and any facilities that may be available to you.
Overall, our portfolio has always achieved high cleanliness scores from customers. You are able to see an accommodation’s historic cleanliness score displayed on that accommodation’s property page. Reevoo independently verifies that any reviews provided are from genuine customers.
We have recommended that our accommodation providers consider information we have summarised as they adapt their cleaning protocols. This information has been summarised as a set of principles which our accommodation providers may use as a framework to ensure the cleanliness and sanitisation of their accommodation and facilities, and include a check in process with minimal contact, and appropriate social distancing measures. Accommodation providers have also been supported in considering whether their specific circumstances or settings might require other or additional measures to ensure compliance with any applicable government and industry guidance.
Look out for the above logo on those accommodations whose providers have told us that they will follow the below recommendations, as they apply to their accommodation(s), for every guest arrival. You can search for the logo as an accommodation option. Accommodation providers are responsible for cleanliness at all times – Booking conditions apply. Whilst participating accommodation providers have said they will support the Safer Stays message, we are unable to make actual checks.
See Lodge collection here. See Park collection here. See Cottage collection here. See Boating collection here.
Cleaned and sanitised: Using effective disinfectant for all surfaces and high touch areas.
Removal of non-essential items: Temporarily remove items which are more difficult to keep clean and hygienic but should not affect your stay.
Managing and reporting cases: Government guidelines followed to report and manage any potential or confirmed infection cases.
Hot Tub care: Cleaned, sanitised and checked daily.
Safer check-in: The use of key safes through to distanced check-ins and protective screens (where appropriate) for high footfall areas such as park/resort receptions.
Safer check-out: New ways to check you out, from providing a drop box for your keys on check-out or allowing you to leave them in the accommodation at the end of stay.
Hygiene: Where facilities are shared, making hand sanitisation stations available at the entrances of such facilities or for key areas and/or protective screens for high footfall areas, like receptions.
Social distancing: For shared facilities and areas where a lot of guests could be present at one time, signage on site and markers on the floor requiring guests to follow government guidelines with respect to social distancing whilst on holiday.
Adapting facilities: Where restaurants are closed, replacing them with options like a takeaway service or other dining options where possible. Putting in place appropriate queuing or one way systems for any open facilities.
Sanitisation of high footfall areas: For shared areas, regular and frequent cleaning and disinfecting of high footfall areas, surfaces and high touch items.
We continue to monitor the government’s advice on public health measures. If you need to cancel your booking because UK government public health measures mean you are not allowed to travel or if your accommodation is not being provided for any reason, then you will be able to choose any one of the following three options.
Full refund
Transfer to a later date or a different resort or accommodation
Choose an e-voucher to rebook your holiday online
See full details here.
