Book with confidence

We could all do with a holiday now, and we know that in these uncertain times you want peace of mind if plans have to change. To help you book with confidence, we promise that your money is protected if:


In these circumstances, you will be able to choose between:

✓ Full refund

We will refund you the full amount you have paid for your booking.

✓ Transfer to a later date or a different location or accommodation

Subject to availability, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new arrangements is higher than your original booking, then you’ll need to pay the difference. Of course, if the cost is less, we will refund the difference.

✓ An e-voucher to rebook your holiday online

You can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking, without having to call us. Vouchers issued are valid until 3 September 2021 and can be used on holidays departing before 31st December 2022. Learn more about e-vouchers here.

** Around the time of your departure date. We can ask to see evidence. For full terms of the three available options and when they apply see our booking conditions here.

For further reassurance, we’d like to draw your attention to:

✓ Considerations for extra cleaning and safer check-ins

We have recommended that our accommodation providers consider information we have summarised as they adapt their cleaning protocols and follow all official guidance on cleaning and the importance of social distancing during check-in and throughout a guest’s stay. Learn more about safer stays here.

✓ Secluded and self-contained

Many accommodations are in rural locations, away from the hustle and bustle of towns and cities. Most accommodations are self-contained (many with gardens) making social distancing easier and providing outside space.  Please read accommodation descriptions fully to ensure they meet your location and accommodation requirements.

Plus there's no need to shop around with our Lowest price guarantee:

We'll match the price of any like for like accommodation for the same dates at the same location for the same number of people. Proof of booking price required in all cases. Proof is required within 7 days of your making your booking. The Lowest Price Guarantee rate must be available on the day that you make your booking. We reserve the right to withdraw this guarantee at any time.

Hoseasons is a trading name of Awaze Vacation Rentals Ltd. Registered in England and Wales.

Company Registration Number: 00965389. VAT Registration Number: GB 598 22 99 77. Calls may be recorded for training purposes.