out of 10
We had a good few days here. Waxwing Cottage is lovely but being on a farm in the middle of nowhere you really do need a car to get anywhere.
I'm being very pernickety here but when you advertise a place as 5* then you have to make sure it has all the "trimmings". These areas need attention...
En-suite to the master suite
- no storage, not even a shelf to put anything on, the handwash basin is tiny and we had to try and balance toothbrushes, toothpaste and toiletries on the rim of it
- Nowhere to put anything in shower – I had to put shampoo, shower gel etc on the floor and keep bending down every time I needed. I'm an average size person and the shower cubicle is quite small, so this was really inconvenient and after the first time I just used the shower in the main bathroom which was much better
- There is no dressing table, chair or decent size mirror
- There is no rug or carpet on the floor (both other bedrooms have a decent size rug at the bottom of the bed)
- Bed is uncomfortable, thin, hard mattress and it creaks every time you move.
- More and more places offer a hot tub nowadays, and for us, this was the reason we chose Waxwing so we were a bit disappointed. Yes, it was up to temperature and ready to use when we arrived and stayed clean throughout the few days, so they are obviously good at keeping the chemical balance correct, however, the jets aren’t particularly good. Whether it’s worn out and needs a service I don’t know but it was disappointingly not very bubbly.
- 2 of the corners need a padded head rest. We found one – old and mouldy – in a bucket but these both need to be replaced.
- When we went out in the mornings (late October) all the chairs and garden table were damp so there was nowhere dry to put them. We suggest some hooks on the side of the house.
- When sitting in the tub, the lid completely obscures the view across the fields. I suggest the whole tub is rotated by 90 degrees clockwise, so that the lid is on the right hand side as you look out the back windows, then you can sit in the tub and enjoy the surroundings.
- Although towels were provided for the bathroom, there were no towels, robes or slippers provided for use with the hot tub. We book lodges/cottages with hot tubs several times a year and these are becoming more common place now.
- There was no handle to aid getting in and out of the shower/bath which is necessary for elderly or infirm.
- The grouting around the shower area of the bath was filthy
- The advertised washing machine isn't in the cottage at all. It's obviously an afterthought, (as the built-in kitchen is beautiful) and is actually situated in the outhouse, and is for use of both cottages. And it's pointless using it as there is nowhere to hang washing outside and no clothes horse for use indoors. The owner made a point of telling us not to hang clothes on the radiators as they are electric (fair enough) but they don't provide an alternative.
- There wasn't one! Not even a couple of tea bags and a pint of milk. It's common practice in most high-quality places nowadays to provide supplies to make a hot drink when you arrive - I've even been to places that provide bread, bacon, eggs, local cheese, a bottle of wine – but there was nothing. When you charge high prices for your properties, people expect such things.
Despite all of this we did have a good few days. The kitchen is well equipped, there is plenty of crockery, glasses, cutlery and cooking utensils, the oven/hob are good, and there is a decent size fridge freezer and dishwasher. The living area is comfortable, warm and cosy with the log burner (once we’d got it lit!!) and there is plenty of parking outside. The wifi was good and was free. My son brought his Xbox and connected to it easily, and all 4 of us had our phones/ipads/laptops connected and used it with no problem at all. I’ve seen reviews saying you could hear everything from the adjacent cottage, but we didn’t hear anything at all (maybe it was us being loud and drowning them out … oops!!!)
We do wish you well with this venture and hope you will take our comments in the way they were intended – constructive criticisms – to make future clients’ stays even better.